SF: Hop-on Hop-off Sightseeing Tour by Open-top Bus

The tour was very interesting. The staff at the ticket office was very friendly and gave us advice on things to do in the area. My only feedback is that someone from the staff should explain the headphone set up. A few of us had no idea how it worked and the connection process was different on each bus. I would also suggest a wind advisory for anyone choosing to sit on the top level. A heavy jacket and hood is recommended. Also ladies be careful with jewelry and wigs or hair extensions. They might fly away!

The stops that are listed on viator are different from what they actually do. Website needs updated.

The experience was well worth the money for all we were able to see. We got on and off four times, and had different drivers each time. Some drivers were certainly better than others with giving the information .

I enjoyed San Francisco, especially the stunning views at the Golden Gate! It was chilly but pleasant. The bus was affordable and clean.

Never miss, I normally use it at every city I visit.

The Ultimate Stress-Free Overview of San Francisco If you're looking for an effortless, scenic way to get oriented in San Francisco—especially on a short visit—the Big Bus Hop-On Hop-Off Tour is hard to beat. San Francisco looks compact on a map, but its extreme hills, spread-out attractions, and tricky parking make navigating a DIY itinerary surprisingly tiring. Big Bus essentially stitches the city's top landmarks into one continuous, elevated loop. The Highlight: Crossing the Golden Gate Bridge The single best part of the experience is riding across the Golden Gate Bridge on the open-top upper deck. Sitting high above standard traffic gives you unbelievable, panoramic views of the bay, the skyline, and the Marin Headlands. Reaching the North Vista Point stop offers incredible photo opportunities before you loop back. What Works Well * Great Logistics: Instead of constantly booking rideshares or navigating public transit transfers between distant spots like Golden Gate Park and Fisherman's Wharf, the bus serves as a seamless connector. * Informative Commentary: The audio narration gives solid historical context, fun trivia, and local neighborhood background as you roll through. * Flexibility: You can do one full loop (~2 to 2.5 hours) just to relax and see everything, or use your pass to hop off at key stops like Chinatown, North Beach, or the Palace of Fine Arts. Pro Tips for the Best Experience * Dress in Layers: San Francisco microclimates are real. The top deck is windy and cool, especially on the bridge. Pack a jacket, sunglasses, and a warm layer. * Sit Upper-Right: The right side of the top deck usually gets the best direct visual angles for major waterfront landmarks and bridge views. * Start Early: Hop on around 10:00 AM to get full value from your day ticket and avoid peak afternoon crowds at popular stops. Verdict: Highly recommended for first-timers, families, or anyone who wants to take in San Francisco’s iconic sights without the logistical headache.

We met omar who works for BiG BuS while we were waiting on a tram to take us to fisherman's wharf. The marathon had been on that morning so transport was very scarce. Omar brought us another way to get a bus as he was late for work. He got us there as we had time before we were to join the rest of our party we booked the big bus tour with Omar for 19 of us. He looked after us really well he is a credit to his job and a very kind and polite young man. He will go far in life and I wish him all the success he deserves.

Complete waste of time and money. Do yourself a favor and just use Uber. You’ll spend less time, less money, and avoid the frustration. On August 4, just before 12:55 p.m. at Stop 16, I asked the employee stationed at the kiosk to confirm where the bus would stop. Without even looking at me, he vaguely pointed in a general direction and recited his scripted line about the museum route having “zero wait.” It was obvious that answering my question was an inconvenience to him. My wife, our three kids, and I went to the stop and waited from 12:55 p.m. until 1:17 p.m. without a bus ever arriving. I walked back and asked if he knew the bus’s status since it had already been over 20 minutes. Again, he acted irritated that I had the audacity to ask a reasonable question and simply repeated his line about the museum with “zero wait.” I told him I wasn’t interested in the museum and that I just wanted to get on the bus. At that point, he became openly rude. We walked back to the stop, but we’d already wasted enough of our day. We ordered an Uber and left at 1:22 p.m. Still no bus...a total wait of 27 minutes. We spent $150 on Big Bus tickets and didn’t ride the bus a single time. We used Uber for the rest of the day, and it was faster, cheaper, and far more convenient. The long wait was frustrating enough, but what really sealed it was the complete lack of customer service. When employees can’t be bothered to answer simple questions politely or provide useful information, it reflects poorly on the entire company. Save yourself the time, money, and aggravation. Skip Big Bus and just use Uber.

Wait times were much longer than 15 mins for buses at all the stops. This was on a weekday not even a weekend.

I absolutely loved this bus tour. I spent two days in SF and saw everything I wanted to and never needed to spend money on a Uber. Got picked up and dropped off right next to our hotel in Union Square, even after the sunset cruise! Loved it so much I am doing a hop on tour for my next weekend trip to Seattle! Never had a problem getting a bus or seats. App was perfect for tracking the next bus!