Saona Island Premium Tour with Catamaran Gourmet Lunch & Open Bar

Milagros! Thank you so much for your wonderful review and for choosing Punta Cana Extrema for your Isla Saona experience! We are truly happy to hear that you had such a great time and that every part of the excursion — from transportation, music, drinks, food, and service — helped create a memorable experience for you. Your kind words about Kelmy Rojas mean a lot to us. Providing attentive communication and making sure our guests feel comfortable and cared for from beginning to end is something we deeply value. We are also delighted that our team’s energy and hospitality made a positive impression on you. Creating fun, authentic, and enjoyable experiences is exactly what we strive for every day. Thank you again for your recommendation and trust in our services. It would be an absolute pleasure to welcome you back for another adventure in paradise! Punta Cana Extrema

Merci infiniment pour votre magnifique commentaire ! Nous sommes très heureux d’apprendre que vous avez pleinement profité de votre excursion à l’Île Saona et que vous avez apprécié l’ambiance, les paysages, la musique, la nourriture ainsi que l’expérience dominicaine dans son ensemble. Notre équipe met beaucoup d’efforts afin d’offrir une journée remplie de plaisir, de bonne énergie et de souvenirs inoubliables, alors votre recommandation nous fait énormément plaisir. Merci également de souligner la beauté de l’eau turquoise, le buffet dominicain et l’ambiance festive du catamaran — c’est exactement l’expérience que nous souhaitons partager avec nos visiteurs venant du monde entier. Ce fut un véritable plaisir de vous accueillir en République Dominicaine 🇩🇴 Au plaisir de vous revoir bientôt pour une nouvelle aventure avec nous ! Punta Cana Extrema

Thank you for taking the time to share your feedback regarding your recent excursion experience. We are genuinely sorry to hear that certain aspects of the day did not meet your expectations, as our team works hard to provide guests with a safe and enjoyable experience while showcasing the beauty of our country. We would, however, like to respectfully clarify several points mentioned in your review. First, regarding transportation logistics, this excursion operates with shared transportation service rather than private transfer. For this reason, pickup routes involve collecting guests from multiple hotels and accommodations before proceeding to Bayahibe port. The transfer to Bayahibe itself takes approximately 60 minutes, and boarding schedules are coordinated according to maritime operations, with departures generally occurring between 10:30 a.m. and 10:40 a.m. While we understand early pickups and waiting periods may feel long, these logistics are standard for group excursions operating in the region. Concerning the photography service, photos are offered by independent staff members as an optional souvenir service and represent an important source of income for many local workers on the island. At no point is purchasing photographs mandatory. The pictures taken upon arrival are commonly used to help identify guests throughout the excursion experience and later offered as optional keepsakes for those interested. We were also concerned to read your comments regarding staff behavior and your wife’s slip while boarding. Guest safety and hospitality are extremely important to us, and we sincerely regret if you felt insufficiently assisted at that moment. We will nevertheless review your comments internally with the operational team. Regarding the snorkeling activity, the experience is designed as a recreational introductory snorkeling stop suitable for guests of varying skill levels. Fish are naturally attracted to the area, and the activity is intended as a fun and accessible experience rather than a professional diving excursion. As for the food and beverages, we are sorry they did not align with your personal expectations. The buffet lunch is prepared and presented by dedicated kitchen staff committed to offering guests a quality meal experience on the island. The beverages served at the open bar include Barceló Rum and Presidente Beer, both widely recognized Dominican premium products that represent part of our local culture and hospitality. The island environment itself is also part of the authentic Caribbean experience. As with many public tropical destinations, local vendors operate within designated areas offering crafts, souvenirs, and local products to visitors. While we understand this may not appeal to every traveler, it forms part of the local island economy that supports many families in the community. We are pleased to know that you enjoyed the catamaran return portion of the excursion and the beautiful scenery of the beach, even though other aspects of the day did not fully meet your expectations. We sincerely appreciate your feedback, as it helps us continue reviewing and improving our services. While we respectfully believe the excursion was operated according to the advertised format and inclusions, we truly regret that your overall perception of the experience was disappointing. We wish you all the best in your future travels and thank you again for sharing your perspective.

Merci infiniment d'avoir partagé votre expérience et pour vos gentils mots. Nous sommes ravis d'apprendre que vous avez passé une journée ensoleillée et que vous avez pleinement profité de la magie de l'île de Saona, de l'énergie et du plaisir de l'excursion en bateau à la beauté spectaculaire de la piscine naturelle et de nos plages idylliques. Des commentaires comme le vôtre reflètent parfaitement l'expérience que nous nous efforçons d'offrir à chaque voyageur : une journée mémorable et divertissante au cœur des paysages uniques des Caraïbes. Ce sera un réel plaisir de vous accueillir à nouveau pour une future aventure avec nous et de continuer à créer des souvenirs inoubliables. L'équipe Punta Cana Extrema

Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. Although there was an unforeseen operational issue with the assigned transport unit that day, we want to clarify for future travelers that your confirmed pickup time was 7:20 a.m., and our team maintained continuous communication with you throughout the process, providing updates until the pickup was completed. The affected unit was quickly replaced so that we could continue operations while maintaining the appropriate safety standards. We fully understand that any delays can cause frustration, and we sincerely regret that this situation affected your perception of the day. While this type of incident is not typical of our service, we appreciate your feedback as it allows us to continue improving our logistics and communication. Our commitment is to provide memorable and well-organized experiences, and we regret that we were unable to convey that feeling on this occasion. Punta Cana Extrema Team

Thank you so much for sharing your experience and for highlighting how much you enjoyed the tour and would do it again; it means a lot to us to know that, overall, the experience was fantastic. We sincerely regret the logistical inconveniences you experienced during the excursion. We sometimes make vehicle changes as part of our operational coordination to optimize pickup routes and maintain the overall punctuality of the service, but we fully understand that if this isn't communicated properly, it can be confusing or inconvenient for our customers. We take your feedback to heart and will continue to improve this process and communication during the tour. Regarding the situation with the boat, we apologize for the unexpected delay. Although it was an unusual operational issue and was quickly resolved by the team on site, we understand that it momentarily disrupted the flow of the experience, and we greatly appreciate your understanding. We are happy to know that, despite these setbacks, you enjoyed the tour and found it worthwhile. Feedback like yours helps us continue to refine every detail to offer an increasingly seamless and memorable experience. It will be a pleasure to welcome you back for a future adventure with us. Punta Cana Extrema Team

Buenas tardes, un verdadero placer para nosotros que hayas disfrutado de tu paseo, esperamos volver a recibirle!

We're so glad you enjoyed your walk! We hope to see you again!

Es tut uns sehr leid, dass Sie diesen Eindruck hatten; die Fahrt von Punta Cana nach Bayahibe dauert 60 Minuten. Wir danken Ihnen für Ihren Kommentar und Ihre Offenheit.