San Francisco Airport SFO Round Trip Transfer to San Francisco

I reserved Elife Limo for a pickup from SFO for my wife. Her flight was delayed and arrived 2 hours late, shortly before 10pm. The driver told her he would wait 15 minutes from the landing time! Can anyone make it from the plane to the driver in 15 minutes? This was an international flight!!! I have a screenshot of this text exchange (attached), and it's crazy. Also, the company policy is that they track delays and wait 60 minutes from arrival, which I got from their own website! The driver then told my wife to call an Uber instead. I called the company that night, and they said there's nothing they can do. DO NOT BOOK WITH THIS COMPANY. I WILL NEVER EVER BOOK WITH THEM AGAIN. I booked through shuttlefinder.com, so you may not want to use that service either. The company said they would like to refund me, but that they couldn't and that I had to chase the refund down from another company. I disagree with the philosophy that I should do the work to fix their issue. They abandoned my wife! I told them that they can cut me a check at any time, but then they just stopped responding to me. I'm also requesting that they reimburse the almost $600 my wife had to pay for the Uber ride home! I STRONGLY RECOMMEND THAT NO ONE EVER USE THIS BUSINESS!

People who are often upset leave a review titled -1 stars. I'm not going to do that, but it is important to note that if you book this company it is possible that they will leave without you. Our train arrived at 6:57p. Our driver sent a screenshot of him leaving the station at 6:59p, what? That means he either saw the train and said, "Screw them" or never came at all. This resulted in my daughters and I being stranded in a new town. No, I would not give them -1 starts, but if they were guests at my house I would serve them hot dog water!

Our driver, Todd with Elife limo was good, however the Elife company is horrible. I was in Europe after the Friday night 9/19 cyberattack that affected many airports through the weekend and after. I made a rez on 9/21via Elife to get a ride home from SFO on 9/22, and due to the cyberattack over weekend our flight got cancelled and rebooked for the next day. I was charged on my cc immediately when making the reservation. When our flight got cancelled from Zurich to SFO on 9/22 , I sent emails and voicemails to the company, as well as texting the driver directly to let him know of the change. After repeated attempts to notify them, and their partner company Mozio, I was told that they were unable to modify the ride date, and they would not give me a refund as they are calling it a NO SHOW. DO NOT USE THIS COMPANY! It is very difficult to contact them when there is a change in your travel schedule, and they do not care about the customer or customer service. They have refused to refund the amount that was charged for a ride they would not modify. I rarely write reviews, but want to warn you. I will be contacting Better Business Bureau as well.

Both drivers demonstrated punctuality, and the transportation service was executed seamlessly, free of any disruptions. It is commendable to observe a company prioritizing customer satisfaction. We anticipate future engagements and extend our highest recommendations to those requiring similar services.

They were great in communication and made it very easy for us. Drivers were prompt and helpful and clean cars!! It was stress free and convenient to have a town car for airport travel

Even though they responded when I initially made the reservation, they had no reservation within their system the day of pick up. Had to call Viator, which Viator confirmed that they somehow didn't have a reservation for myself. Somone seriously dropped the ball here. Seems to me Viator also owes me $44.65, as I used their Viator rewards when making this reservation.

I attempted to contact company regarding concerns of timing for trip back to airport. 24 hours later and still have not got a responce

We had a few issues with the service, but over all we’re happy. When the service was booked I made mention that we would like an SUV, as we are both tall. It wasn’t until just before the trip that I was advised it was only booked for a car and I would need to cancel and rebook an SUV. By that time I didn’t want to be stranded so I agreed to a car. Once we arrived at SFO, where I expected to be met by a professional driver, I received a text to go outside and wait. Eventually we were greeted not to a black car, but rather a red people mover, which was a tad late to arrive and required us to run down the street to meet him. The driver didn’t get out of his seat, but opened the trunk from inside the car. Once we got in the car I found our driver to be slightly disheveled, in a black t shirt, jeans and running shoes. His English was very limited as was his driving skills. His choice of Hip Hop music wasn’t appreciated either. From observations I concluded that this was more of an Uber than a limo service as there was no state licensing number visible on the vehicle. Our return trip in comparison was delightful, a black Mercedes with a professional looking driver, who was helpful, courteous and an excellent driver.

Our driver, Summer, was great. She picked us up at SFO within minutes of us getting our luggage. Although, we had more luggage than expected, she made it work, safely. She put all the luggage into the car by herself and wouldn't let us help. She was friendly and chatted with us as we drove to our destination. Summer has a bright light within her and I hope we get her on our return to SFO.

Drivers communication was amazing nice car great ride. Car fitted our 4 big bags and 3 small ones. Very comfortable car.