Private Excursions For Cruise Ship Passengers
Description
We offer guided tours adapted to customer preferences, where we show you the home of the highest peak in the country. Making your stay an unforgettable memory
Tour Options
Itinerary
Embark on an unforgettable adventure. A magical forest awaits you that will take you on an exciting journey to the majestic Teide. Each viewpoint offers a breathtaking panoramic view.
The Orotava Valley unfolds at your feet like a green carpet that invites you to tranquility. If the clouds envelop the landscape like a soft duvet, look in the sky for the silhouette of Teide, a giant that watches over the horizon. Behind it, the Teno Massif rises like an ancient guardian and La Palma stands out in the distance, like a dream.
Drawn by the stunning landscape, you arrive at the El Portillo Visitor Centre unaware of the wealth of natural knowledge that awaits you inside. As you delve deeper into the centre’s small museum, you’re captivated by the information panels and absorb fascinating facts about the origins of Mount Teide and the unique species that inhabit it. You even get a peek inside a volcanic tube! Never before have you been so intrigued by a natural environment. Suddenly, you’re eager to learn everything there is to know about this impressive volcano.
The Teide National Park is the highest area of the island of Tenerife (in the Canary Islands) and of Spain. Declared on January 22, 1954 as a National Park, it is the largest and oldest of the national parks of the Canary Islands and the third oldest in Spain. In 2007 it was declared a World Heritage Site by Unesco, and since that year it is considered one of the 12 Treasures of Spain. In this area is the Teide volcano (in Guanche and originally, Echeyde or Echeide) which with its 3718 meters, is the highest peak in the Canary Islands, Spain and any land emerging from the Atlantic Ocean. It is also the third largest volcano in the world from its base on the ocean floor, only surpassed by Mauna Kea and Mauna Loa in Hawaii. The height of Teide also makes the island of Tenerife the tenth highest island in the world. Next to Teide is the second highest mountain in the Canarian Archipelago, the Pico Viejo with 3135 meters above sea level, both being the only Canary mountains that exceed 3000 meters in altitude. It is also the most visited national park in Europe and currently the ninth in the world.
The Roques de García are a stunning testament to the raw power of nature. These towering rock formations, sculpted by millions of years of erosion, stand like sentinels protecting the majestic Teide. Their otherworldly appearance and the dramatic backdrop of the Cañadas del Teide create a truly unforgettable sight. As you gaze upon these geological wonders, you will feel transported to a landscape that seems both ancient and alien.
Before descending towards La Orotava, we will stop at Las Minas de San José. After miles of crossing the island's rugged volcanic terrain, we will encounter an almost surreal contrast: an immense expanse of white, powdery sand stretches out before us like a mirage. It is as if we have stumbled upon a strange landscape.
Step back in time and immerse yourself in the rich history and traditions of the Canary Islands at Casa de los Balcones. This 17th-century mansion, completed in 1632, is a testament to the region's architectural heritage and a vibrant centre of traditional crafts. The house features a stunning courtyard, typical of Canarian architecture, with a large wooden balconied façade stretching across two floors. Lush tropical plants create an oasis of serenity in the middle of the bustling town of La Orotava.
A botanical masterpiece, this 4,000-square-metre garden was created in 1788 and has been a Cultural Heritage Site since 2008. Located behind La Orotava Town Hall, this peaceful oasis boasts a diverse collection of over a hundred plant species. From the majestic horse chestnut to the intensely hued flame tree, the garden offers a fascinating journey through the plant kingdom. Don't miss the chance to marvel at the ancient dragon tree, a true botanical wonder.
Step into a romantic paradise at the Victoria Gardens. Designed by French artist Adolph Coquet in the 19th century, these gardens offer a harmonious blend of nature and architecture. The terraced layout, cascading fountains and vibrant flowers create a truly enchanting atmosphere. Enjoy stunning views of La Orotava from the upper terraces and immerse yourself in the rich history of this unique space.
Highlights
What's included
Pickup Locations & Times
Once the reservation is made, we will send you the meeting point at the port
Traveller Ratings
Important Information
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Specialized infant seats are available
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
Reviews(112)
We enjoyed our private tour with Jose! He was on time and picked us up just a short walk from our cruise ship. Jose offered to customize our tour. He gave an informative overview of Tenerife as we visited Mount Tiede as well as northern and southern areas of the island. He included a market stop for shopping. This was a great alternative to the more crowded cruise ship excursion.
Didn’t happen. Tour provider cancelled the evening before due to government weather warning. Probably would have been a nice tour..
We sincerely regret that your excursion could not take place. We were very much looking forward to hosting you and showing you the best of our islands. However, as you mentioned, a government weather alert was issued by the Government of the Canary Islands (Gobierno de Canarias) for that date. We would like to emphasize that: Safety is non-negotiable: Under no circumstances will we ignore an official safety mandate or put the lives of our guests, employees, or collaborators at risk. Legal Compliance: When the government issues a warning of this nature, we are strictly bound to comply to ensure everyone's well-being. Proactive Communication: We aim to notify our guests as early as possible—in this case, the evening before—to allow you to adjust your plans while in port. While we are just as disappointed as you are that the tour "didn't happen," we appreciate your understanding that safety must always come first. We hope that on your next visit to the Canary Islands, the weather will be on our side so we can provide the "nice tour" you were expecting. Best regards, The Management Team
Very nice tour guide. He adapts to our wishes. Because we had been out with two children
Herzlichen Dank für Ihre Bewertung! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr zu hören, dass Sie einen tollen Tag mit unserem Reiseleiter verbringen konnten. Wir wissen, dass Reisen mit zwei Kindern besondere Aufmerksamkeit erfordert, und es ist unser Ziel, jede Tour so flexibel und individuell wie möglich zu gestalten, damit die ganze Familie den Ausflug entspannt genießen kann. Es war uns ein Vergnügen, Ihre Wünsche zu erfüllen und Ihnen einen schönen Aufenthalt auf Teneriffa zu bereiten. Wir hoffen, Sie und Ihre Familie bald wieder bei uns begrüßen zu dürfen!
Belen gave us a wonderful tour of the northern portion of Tenerife. We stopped at many spectacular viewing points and learned a lot about the island and its history.
Thank you very much for your review! We are delighted to hear that you enjoyed the northern part of the island and that the viewpoints we selected were spectacular for you. We will certainly pass your kind words along to Belén. She is very passionate about sharing the history and secrets of Tenerife, and she will be thrilled to know that you enjoyed her tour. We hope to see you again on your next cruise stop to continue showing you the beauty of our island.
We had booked a private tour from cruise port and were picked up there on time as agreed and also brought back. Belén showed us the most beautiful sides of her island, headed for great viewpoints and also responded to our wishes. So we were eating very delicious local specialties at lunchtime in a restaurant. We can only recommend this tour!
vielen Dank für Ihre freundlichen Worte! Es freut uns sehr zu hören, dass Sie einen so schönen Tag auf Teneriffa verbracht haben und dass die Organisation mit Abholung und Rückbringung am Hafen perfekt geklappt hat. Pünktlichkeit ist für uns, besonders bei Kreuzfahrtgästen, oberste Priorität. Wir werden Ihr Lob sehr gerne an Belén weitergeben. Sie liebt es, auf die Wünsche unserer Gäste einzugehen und die echte kanarische Küche in lokalen Lokalen zu zeigen. Es ist schön, dass Ihnen die Spezialitäten so gut geschmeckt haben! Wir hoffen, Sie bei Ihrem nächsten Besuch auf der Insel wieder begrüßen zu dürfen.
They didn’t show up. Called the local company and they said they never got the booking from Viator. Trying to secure a refund now. Had to take a taxi
We are sincerely sorry for the frustration and inconvenience you experienced. We understand how disappointing it is to wait for a tour that doesn’t arrive and have to arrange alternative transportation on the fly. However, we must clarify that we never received a booking confirmation from Viator for your excursion. As we mentioned during our phone call, your reservation never appeared in our system, which is why no vehicle was dispatched. This appears to be a technical synchronization error on Viator's platform, and as a local provider, we have no visibility or control over these external system failures. Regarding your refund, since the transaction was made directly with Viator, we do not hold your funds nor do we have the authority to process returns on their behalf. You must request your full refund directly through Viator’s customer service, as they are responsible for managing your payment and notifying us of your booking. We deeply regret that a platform error affected your trip, and we hope they resolve your refund request promptly. Best regards,
Diego was a great guide who knew his information very well. He customized the tour as he discovered our interests and led us on a wonderful tour. This was absolutely in the top 5 of tours we have done with cruises, or on our own.
Thank you so much for your kind words! We are thrilled to hear that your day in Tenerife with us stands among your top 5 tour experiences—that is a huge compliment for our team. We will be sure to share your feedback with Diego. He takes great pride in tailoring every excursion to our guests' interests, and he will be delighted to know that his knowledge and personalized approach made such a positive impact on your cruise stop. It was a true pleasure having you and your family with us. We hope that whenever your travels bring you back to our shores, you’ll join us for another "perfect day." Safe travels and warm regards,
We were 200 meters from the agreed meeting point at the agreed time, but did not get anywhere as the meeting point was on another ship and we were not allowed on the port grounds. Contacting Viator by email, chat, and WhatsApp was not possible, not to mention by phone. I cannot recommend this tour operator to anyone.
Here is the response in English, tailored to be firm, professional, and clear about the communication issues and the safety protocols: Response in English "Dear [Customer Name], We regret that your experience did not meet your expectations, but we must clarify the facts regarding that morning. First and foremost, the meeting point was sent to you well in advance. This is our standard pick-up location, used daily by our guests without any issues. Due to the unusual weather alerts issued by the Canary Islands Government, we attempted to reach you multiple times via both phone calls and messages to provide updates. Unfortunately, we received no response to any of our contact attempts. While we understand the difficulties of traveling, if guests remain unreachable or without a connection, it is impossible for us to coordinate during an emergency or a government-mandated alert. We cannot be held responsible for a lack of communication when we have exhausted all means to reach you. As a company, we will never ignore official safety warnings, regardless of the cost to our reputation. Our priority is the safety of our clients and staff—a principle that is reflected in our more than 500 five-star reviews. We are a serious business, and we find it unfair to be characterized otherwise when we were acting in accordance with the law and your own safety. Best regards, The Management"
I have already written the review for the cancelled tour and the communication methods. I would like to add that after 18 days from the date of the canceled tour, on request when the amount of 156.80 euros paid is refunded they do not respond to emails or Whatsapp messages despite being read. I still keep communication with their agent where the amount is ridiculed as derisory and that they are proud to be TripAdvisor’s choice 2025 and 2024. I really can't explain this unserious way of managing my practice, or rather ignore it.
Siamo sorpresi e dispiaciuti nel leggere il suo commento, poiché secondo i nostri registri il rimborso dell'importo di 156,80 € è già stato emesso e processato da parte nostra. Desideriamo chiarire che la cancellazione è stata dovuta a condizioni meteorologiche avverse e insolite, con diverse allerte ufficiali emesse dal Governo delle Canarie. Come azienda, la sicurezza dei nostri clienti è la nostra priorità assoluta e rispettiamo rigorosamente le direttive delle autorità; non opereremmo mai in condizioni di rischio, nemmeno a costo di ricevere recensioni negative. Riguardo alle sue parole sulla nostra serietà, ci teniamo a precisare che non è nostra politica ridicolizzare alcun importo né mancare di rispetto ai nostri ospiti. Se c'è stato un malinteso nella comunicazione, ce ne scusiamo, ma il nostro impegno è dimostrato dalle oltre 500 recensioni con il massimo punteggio e dai riconoscimenti ricevuti, che difendiamo con il lavoro quotidiano. La preghiamo di considerare che, una volta emesso il rimborso, i tempi di accredito sul suo conto dipendono esclusivamente dai circuiti bancari internazionali, fattore che sfugge al nostro controllo. La invitiamo a verificare con la sua banca l'effettiva ricezione della transazione. Cordiali saluti, La Direzione"
They cancelled 20 minutes before they were supposed to meet us and after we already were on our way to meet up! Only learned of them cancelling when I called for better directions! Would rate negative if I could.
We sincerely regret that your experience was interrupted in this way, but we would like to clarify the "force majeure" circumstances that led to this decision: • Official Government Alert: On the day of your booking, the Canary Islands Government issued an official weather alert. As a responsible company, we have a strict protocol: we will never compromise the physical safety of our guests, employees, or partners in the face of dangerous weather conditions. • Safety-First Cancellation: During official alerts, authorities often close access to key areas (such as Mt. Teide or Anaga). While we regret the short notice, weather conditions in the islands can shift dramatically within minutes, forcing us to make immediate, difficult decisions for everyone's well-being. • Commitment to Excellence: Our reputation and our 2024 & 2025 Excellence Awards are built on reliability and professional ethics. Operating during an official government alert would be an act of negligence that we simply do not allow. We understand your frustration, especially since you were already on your way, but safety must always take precedence over any sightseeing activity. Sincerely, The Management Team
