Parasailing Adventure Punta Cana

Out of four excursions we booked on viator, this was the only one that didn't give us immediate access to view and print our tickets. A few days before travel, we reached out via email about it and didn't hear back from anyone. The automated message said our tickets would be sent to email, but we never received them, so we reached out again... still no reply. So, then, I called the number for the tour operator the day before our excursion, told them we still didn't have our tickets. They asked for my phone number and said they would message me on WhatsApp... still waiting with no message, I then reached out to Viator, who told me the operator said they had messaged me on whatsApp (NOT TRUE). So Viator gave me the tour operator's WhatsApp info, and said I needed to contact them. I contacted them. They told me they would get back to me, they wte checking on something with the location of our hotel... I waited another hour, it was late in the evening before our excursion and I still didn't have a meeting time from them... Finally, they got back to me and said they had to cancel our excursion, with NO explanation. They offered another day, but we already had a different excursion planned for that day, and they had no other days available. Very unprofessional and disappointing. They promised a refund, but I still haven't seen one. I have been satisfied with every other excursion I've booked through Viator, except this one.

Excellent service we had such a great time thank you so much they were on time and very pleasant we definitely be back Alex you we’re the best!!!!!!!!

Me and my family went Parasailing in DR. We are from Michigan and wanted to do something different. Alex was our guide and was very friendly and helped us with the trip. He’s also pretty cute to that helps the adventure lol. Alex picked us up from the resort and brought us right to the beach for the parasailing adventure. There was a small motor boat that took us to the middle of the ocean to the larger boat where we got to parasail. It was 3 of us that went on the flight together which was really nice. We also came to eat at the Cortecito Bar Restaurante and Alex sat and ate with us as well. Everyone was very friendly during our trip. One tip, make sure you wear water shoes for the sand and walking on the boat. Make sure to have a bag for your phone just in case to protect it while in flight. Alex took us back to the resort after the adventure. Thanks Alex for this fun experience!

Great experience! A lot of good adrenaline up there! The guys are amazing, the service is really good; 100% recommended to everyone. You will enjoy the wonderful view of the beach side of Bavaro Punta Cana.

Really nice activity! From the beginning to the end. Nice service, recommended 100% to everybody thats enjoy adrenaline.