Pacaya Volcano Tour and Hot Springs from Antigua

They never showed up at the meeting point. We waited an hour, they never return phone or email. Thankfully Viator refunded this.

It's hard to review the tour because it was canceled due to the volcano activity was high. There was no proactive communication alerting us until after we stood outside the closed office for 45 mins and got a response to our WhatsApp message confirming the cancellation, as we expected would be the case.

What a great day. Picked up from my hotel and taken to the foot of Volcano Pacaya. Tour guide met us from the bus and stayed with us for the hike up and back, despite a diverse group. There was a mismatch in the group which meant some of the faster walkers had to wait for others, but after some of the slower walkers were coaxed onto horses we were able to make up the pace. We had the perfect weather - warm with a breeze and fantastic views - first of volcano Agua and the Pacaya. Bought a couple of lava souvenirs and then came down, back on the bus and dropped at the Kuwilal thermal spa which was much needed after the dusty walk! Spa was great and the staff had fun making us go hot and cold on the thermal circuit! Some tips: take water, comfy supportive shoes (good trainers are ok (but nothing less), and a swimsuit for the spa (towels are provided). Despite thinking we'd paid upfront, we all got charged 100 quetzals (cash only) to enter the National Park. Not enough to lower the star rating, but it would have been good to know this upfront. Also, be prepared for a bit of confusion at the spa lunch - they had to be reminded that we were part of the pre-paid tour and some Spanish would be useful!

Very disappointed, no answer from the travel agency nor contact. There was no one at their office in antigua for pick up. We did not go on tour with them as I was not able to get in contact with them. And I have still not heard back from the tour company. I have called and emailed them multiple times still no answer! I want my money back and it was a horrible experience. I would suggest people save their money and not use their services. There are way cheaper buses from antigua to pacaya that are way more reliable.

I bought as a Christmas present for my brother-in-law, nephew and daughter. They all enjoyed. Hike was not very strenuous for them and then they enjoyed the thermal spa circuit.

Very nice activity, if you like nature. Ours guide tour Claudio and Juan Carlos were very nice explaining everything about the town and the volcano

It was a fun day overall, but this is more of a shuttle service than a tour. The driver (non english speaking) dropped us off at the national park where an employee took us on the tour. The same that you'd get if you arrived on your own. Then the driver took us to the hot springs and dropped us off. There were no instructions on where to go or what to do. Would be a difficult day if you don't speak any Spanish. I'd check the price of a private driver for the day- it would have the same experience, but you'd be more in control of timing, etc. **Also to note, we left from Antigua, but the other couple came from Guatemala City and had to go out of their way to pick us up = LOTS OF TIME IN THE CAR for them.

This company left us waiting and they never cancelled until after much effort we contacted them. When we called they felt surprised and said the tour was cancelled because there was a crash but then contradicted each other. In the end we talked to another tour company that was next door and they confirmed that if there were some things but nothing that caused a cancellation and in the end we traveled with them. We came all the way from another country to do that and another tour. Too bad they haven't taken the trouble to warn.

We had Claudio for our guide and he was fantastic. We had just the 2 of us so we could hike up as fast as we wanted. The clouds literally parted for us to get great views and pictures. It’s steep up but short so overall pretty easy. The drive from Antigua was super interesting. Our driver was William who gets a 10/10 for stopping so I could grab coffee in the morning. The food at the hot springs was so so but we had so much fun! The ladies that direct you from pool to pool (hot to cold to warm to cold to hot to cold) were super fun and so was everyone there. I hate cold water and they all cheered me on when I got in every time. The mango slushy was so yummy. Then we laid out and relaxed. It was a perfect break after the hike and we made it back to Antigua with plenty of time to still wander around and make dinner reservations.

We walked, rode horse, switched back to walking, carried babies on horseback, and everything in between! The horse guides were convenient and flexible. Marshmellows roasted on hot lava rock awaited us on top! And the picnic lunch was unexpectedly delicious and a beautiful way to chill out on top of the volcano with our family on New years Eve. Our tour guide, Juan Jesus or “JJ” as we fondly called him, was the most phenomenal guide we could’ve asked for. We had a group of 24 relatives ranging from age 8 months old to 74 years old. JJ seamlessly coordinated all of us with patience, grace, humor and kindness. He was always available by text or phone call. Never rushed us or refused to help. He was thoughtful and always attended to our needs. More than anything, he became like a friend or a part of our family. I highly recommend JJ and Kim Kim travel for making our Guatemalan get away a perfect experience!