Tours/Heraklion/Knossos Palace & Archaeological Museum: E-Tickets with Audio Tour
Viator

Knossos Palace & Archaeological Museum: E-Tickets with Audio Tour

3.7(19)Heraklion1 hour
VIATOR3.9(15)TRIPADVISOR2.8(4)

Description

Experience Ancient Crete with time-slotted tickets to Knossos Palace and the Heraklion Archaeological Museum, plus two self-guided audio tours. Choose your time slot, receive tickets via email, and download the app to enjoy expert storytelling that brings Crete’s history to life. Use the audio tours anytime—before, during, or after your visit. Follow the Itinerary below, based on your selected time slot. Itinerary: Thursday - Tuesday 08:00 - Knossos 13:30 - Heraklion Museum Wednesday 08:00 - Knossos 13:00 - Heraklion Museum

Tour Options

Knossos Palace & Archaeological Museum: E-Tickets with Audio Tour

Itinerary

120 min

Enjoy a hassle-free visit to the Heraklion Archaeological Museum with an entry e-ticket and discover its riveting stories with an audio tour, downloadable on your phone. Follow the itinerary below: Thursday – Tuesday: 8:00 AM: Entry to Knossos Palace (the site remains open all day). 1:30 PM: Visit the Heraklion Archaeological Museum. Wednesdays: 8:00 AM: Entry to Knossos Palace. 1:00 PM: Visit the Heraklion Archaeological Museum.

120 min

Enjoy a hassle-free visit to the must-see Minoan landmark, the Palace of Knossos the most well known archaeological attractions of Crete Follow the itinerary below: Thursday – Tuesday: 8:00 AM: Entry to Knossos Palace (the site remains open all day). 1:30 PM: Visit the Heraklion Archaeological Museum. Wednesdays: 8:00 AM: Entry to Knossos Palace. 1:00 PM: Visit the Heraklion Archaeological Museum.

Highlights

Offline content (text, audio narration and maps)
2 self-guided audio tours for your smartphone (Android & iOS)
Adult entry e-ticket for Knossos Palace and Heraklion Archaeological Museum with time slots

What's included

Included
Offline content (text, audio narration and maps)
2 self-guided audio tours for your smartphone (Android & iOS)
Adult entry e-ticket for Knossos Palace and Heraklion Archaeological Museum with time slots
Not included
Live Guide
Smartphone or headphones
Transportation

Traveller Ratings

3.7
19 reviews
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Important Information

  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Please note that your Viator Voucher is not your entry ticket
  • Download the ticket and audio tour while on WIFI before your visit as your, mobile signal may be weak at the site
  • After booking, you will receive an email with further instructions on how to access and download your audio tour, so please check your email spam folder for this message
  • Ensure that your smartphone is fully charged and that you bring your headphones
  • Please be aware that there may be long queues at the entrance, so you might need to wait before entering.

Reviews(19)

V
Vacation15956291265
May 17, 2026
!!CAUTION WHEN PURCHASING!! - Tickets only valid for specific times

When booking, you get the following: A ticket for Knossos Palace, a ticket for the Archeological Museum, and an Audio Guide for each However, both are only valid during a specific time frame. For us, we had to be at the palace between 08:00 and 09:00 and the museum at 13:00 and 14:00. Entering outside these timeframes is not possible, if you are too late the tickets are invalid. In our opinion, this requirement is not clearly stated anywhere in the description here. This leaves you with the following: The tickets to the Palace and Museum can be bought for 20€ each, on site or directly on line of the instituions website. This saves you the trouble with the restricted time windows. All you have left then as befit of booking here is the audio guides. They are really nice! However, both the Museum and Knossos offer their own guides to download once you are there Therefore, you will have to decide for yourself if spending money here is worth it. A special thanks to the technical support with the audio guide app, they were super helpful

Operator response

Hello and thank you for your review. Unfortunately, we were unable to locate your booking in our system. Regarding the time slots, please note that we clearly communicate in our emails that the selected entry time is binding and cannot be changed. We truly appreciate your kind words about the audio guides. They are carefully created by professional authors, archaeologists, and voice actors to provide a high-quality experience. That said, we always take traveler feedback into consideration and will certainly note your comments as we continue improving the clarity and overall experience of our tours. We hope to welcome you again in the future. Kind regards, Claire

A
aurelijaj2015
August 14, 2025
Review

We bought our tickets for the Knossos Palace and the Archaeological Museum online so we wouldn’t have to stand in line with small children. Unfortunately, when we arrived, we were told we needed to have entered the Knossos Palace between 8:00 and 8:59. This wasn’t clearly mentioned when we purchased the tickets. Since we arrived at 10:00, we weren’t allowed in, and our tickets went unused. We had no choice but to buy new ones at the ticket office. They also wouldn’t allow us to make any changes. It was very disappointing and really spoiled our day.

Operator response

Hello! We’re sorry to hear that your experience was not as expected 😥 However, please note that it is clearly stated upon purchasing, that the tickets are valid only for the specific date and time slot that you choose upon booking. We will review the purchasing process to ensure that this is even more clear upon booking. We hope you still enjoyed the impressive Palace and Museum visit and the audio tours! 🌟 Best, Stephanie

S
Stephanie_D
October 28, 2024
Self guided tour

The time slot for the museum was late in the day, 7 hours after the palace. That was not clear in the booking. The tickets were not well received at the museum. The narratives were just Ok.

Operator response

Dear Stephanie, Thank you for reaching out and sharing your feedback with us. We’re truly sorry for any confusion you experienced. In our messages, we aim to make it clear that the palace and museum have separate time slots, and we included instructions on downloading your tickets and audio tours. If you need a different time slot for future trips, please feel free to reach out to our customer care team , and we’ll be happy to adjust it if possible. Best regards, Olga, Marketing Dept.

B
Bun_A
June 13, 2024
Wear your hat

We came out of the cruise ship and there were people guided which bus to take for the places of i Teresa’s. This Knossos palace ruins is far from the port but it is worth the trip and price. Go early to avoid the crowd and bring water because the little street vendors are quite far from this place. Wear hat.

Operator response

Greetings from Clio Muse Tours! Thank you for your review and for the tips for fellow travellers! We hope you had a great time exploring Knossos and that you enjoyed exploring it through our app! Hope to guide you again in the future! Best regards, Angeliki, Product Dept.

H
Happybudgettraveler
May 1, 2024
Great place to visit. We are glad to have the pre purchase tickets

It was not so crowded partially it was extremely windy day. Parthenon in Athens is great, but Knossos Palace is even older and lots to see. We went Archeological Museum first, which has the model of entire palace. The guide tour was nice because it explains the interest facts, though, it was bit hard to navigate where the next area we are supposed to go once we reach the large open area.

Operator response

Hello there, greetings from Clio Muse Tours! Thank you for taking the time to share your feedback! It's great that you enjoyed using our app and the audio guide. Please feel free to send any additional feedback regarding the navigation at support@cliomusetours.com to see what we can improve on this audio tour. Hope to guide you again on your next adventures! Until then, safe travels! Angeliki, Product Dept.

B
Bill_P
April 13, 2024
Really liked walking...

Really liked walking among the ruins. It was nice to listen to all the history there was and how everything was laid out and restored. We had beautiful weather and had a good time.

Operator response

Dear Bill, Thanks for your review and kind words! It's great you enjoyed your experience using our app! From your review, it seems that everything went smoothly. From your 3-star rating, I assume that something didn't go as expected. If this is true, please, feel free to share any other feedback regarding your experience with us at support@cliomusetours.com My warm regards, Angeliki, Product Dept.

L
Lynn_J
April 10, 2024
We really enjoyed...

We really enjoyed visiting the Knossos Palace. It was very interesting and we learned a lot. We definitely recommend this tour for everyone. Lots of families with smaller kids. It was great

Operator response

Dear Lynn, Thanks for your review. We are glad you enjoyed your experience at Knossos using our app! Hope to welcome you back for your next travels! Best, Angeliki, Product Dept.

N
Nancy_P
February 7, 2024
Don't do audio tour. Just read the plaques on the site. You will get more accurate information

Audio tour a complete waste of money. Directional cues were poor, information outdated, and too many side stories having nothing to do with the sights

Operator response

Dear Nancy, Thanks for your review. We are sorry for the inconvenience you had during your experience with us. Please, send a detailed feedback regarding your experience at support@cliomusetours.com so we can check the tour and improve it where it's possible. As an apology please choose an audio tour for your next destination and our support team will send it to you for free. Kind regards, Angeliki, Product Dept.

N
Nancy_A
October 19, 2023
Independent walking tour of the Knossos Palace & Archeological Museum

We enjoyed the opportunity to go at our own pace and the audio directions were somewhat easy to follow and the stories were interesting. (Only got off the path once or twice). I would suggest getting this a day before you go and definitely contact them for the tickets and downloads so it’s not a panic situation when you get there. I was under the impression that you could get the information you needed once you got there but it took a while as there wifi was slow. ( thankfully there was free wifi there which I had to learn from those that would help you. We found that if you were not using there products, they were not helpful at all) I had the download’s installed on my husbands phone as well and we both found that the audio of both tours would start to compete against each other at times so you had to shut everything down and start again after finding the place where you left off. Lastly, I would recommend the museum as it was amazing. I hope this review helps so that others don’t have to repeat our experience.

Operator response

Dear Nancy, Thank you for your feedback! We're delighted that you found our stories engaging and easy to follow. Just a reminder, it's best to download the audio before your visit with a stable internet connection for an optimal experience. Remember that for any issues, you can reach out to us via email (support@cliomusetours.com), the app (+30 6981001133), or phone (+30 210 300 6256). We look forward to welcoming you back for a seamless experience on your next adventure! Warm regards, Angeliki, Product Dept.

R
Robert_B
October 10, 2023
Poor Delivery

The audio playback was intermittent and too annoying to use. Both locations were interesting. I just wish I didn’t waste money on the audio recordings.

Operator response

Greetings from Clio Muse Tours! We are sorry that you didn't enjoy your experience using our app. It would be very helpful if you send us detailed feedback regarding your issues to see what went wrong and what we can improve. Thank you for your understanding, Angeliki, Product Dept.

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