Jamaica All-Access Adventure Pass at Ocean Outpost

I have traveled to many countries and have always had wonderful, memorable excursion experiences—until now. The excursion pamphlet provided by Nexus Tours, along with the information given by their representative, Dolly, was misleading and did not accurately describe what we were purchasing. My friends and I paid for what was advertised as River Bamboo Rafting. We weren't able to fit river bamboo rafting into our last trip to Jamaica, so we were extremely excited to finally experience it. Unfortunately, it turned into a complete nightmare. Here are the major issues we encountered: False Advertising: DOLLY from NEXUS TOURS never informed us that the excursion was actually ocean bamboo rafting, not river bamboo rafting as advertised in the pamphlet. No Weight Limit Disclosure: Dolly also failed to tell us there was a weight limit for horseback riding in the ocean. I was allowed to ride, but my friends were denied participation after paying for the excursion. This information should have been disclosed before we purchased our tickets. Poor Customer Service: The woman at Chukka who assisted us was unfriendly, rude, and showed no customer service skills. She made an already disappointing experience even worse. Disorganized Operations: Nothing was organized. Guests were constantly being redirected from one activity to another with no clear communication. We were told to return in an hour for the ATVs, and I was told to come back an hour and a half later for horseback riding. The Bamboo Rafting Was Not as Advertised: Instead of peacefully rafting down a river, we were taken onto the open ocean with no shade or cover under the blazing sun. This was nothing like the experience shown in the brochure. Even the decorations on the raft looked old and poorly maintained. Because of the poor organization, we never got to ride the ATVs, and I never got to go horseback riding. We paid $164.00 for an excursion that we were unable to fully experience. Overall, this was an extremely disappointing experience. We requested a refund because we were misled, but our request was denied, leaving us out $164.00. My advice is to be very cautious when booking excursions through Nexus Tours. Ask detailed questions, make sure the excursion matches what is being advertised, and always pay with a credit card if possible so you have the option to dispute the charge if the services provided do not match what was promised.

There is loads to do and the activities we did the guides were brilliant. Shane on the horses was friendly and funny and made the experience that much better. Safety was always paramount. My only gripe is you couldn’t purchase a coffee and I couldn’t purchase the photos as they didn’t accept cash ?? Changing rooms and toilets were clean. Lockers a bit expensive at $10 The mini bus that took us to Chukka was Steve the driver very friendly and the guide gave us a lot of information about the areas we were passing. Would recommend this trip

This experience is definitely one for the memory books! I had an absolute blast and would go back in a heartbeat. The tour guides were hilarious, the zipline crew was encouraging and supportive, and the ATV staff was incredibly kind—even when I looked completely worn out! We didn't have enough energy left to do the horseback ride through the water, so next time I'll be sure to start earlier because there's so much to enjoy. The shuttle arrived a few minutes late, but the team was very apologetic and professional. The scenery was absolutely breathtaking. I was especially impressed with how the staff handled a frustrated guest—they stayed calm, respectful, and resolved the situation with professionalism. I highly recommend this experience to anyone looking for an unforgettable adventure. Go support this amazing organization—you won't be disappointed!

This tour was an all around good time. The staff were friendly, kind and accomodative. I had a great time on this tour!

Truly such great experience from beginning to end especially for the price + there was a little something for everyone even people who didn’t like excursions necessarily there was a whole pool area that could just hang out at if you didn’t want do anything. I recommend getting there earlier in the day, especially on the weekends to ensure you’ll get to do everything , but even when there are crowds it does go by pretty fast. I especially want to highlight Howard/ Howie who was our DJ on the 4 o’clock cruise which is the one you wanna be on if you were there for a party ! He truly made the experience 10 out of 10 as well as the zip line crew I was a little nervous at first, but they laughed my nerves right away! Will definitely be recommending Chukka to everyone I know coming to the island!

Loved it , the price was great ! The people were nice and the activities were easy to sign up for .. go earlier to be able to Do all activities

Okena was absolutely amazing, very informative from the very beginning. Diane was very rude when it came to the ATV, instead of explaining everything from the beginning we were greeted with a negative attitude. Never did they say hey sign up with us then at your appointment you will do an orientation for the ATV. She never said anything.

Everything about this experience was amazing!

Okena was so helpful! all of the workers in each excursion were super helpful & I highly recommend booking this excursion bundle!

it was so fun everything okena was so sweet everything was so fun would definitely recommend actually has everything boat ride zip line horses so fun