Exclusive Kayak Expedition: Exploring the Mangroves to Shell Key

Do not book! Our guide / service was a no-show. Other kayaking services using the same launch site said they see multiple NautiKayak guests getting no-showed every week

I booked this trip for us 4 friends. We followed directions and arrive 40 minutes early. TheyNEVER showed up! I called, texted and emailed the company and never got a reply. It’s been over a week and still nothing. Thankfully I booked with Viator so they refunded my money after I told them what happened. Do NOT book this trip. We were very disappointed. Trip Advisor/Viator should take them off their site.

DO NOT BOOK! SCAM! We booked a 9 am rental for kayaks. No one showed up, no one answered texts calls or emails. Finally other rental companies showed up at the launch place around 9:30. When we asked them about this tour company they told us that it is shut down and the owner has been doing this to many costumers. Will take your money and not refund or reply. WARNING TO NOT BOOK!

This was a great kayaking experience! We did more paddling than we expected but loved it. Going through two different sets of mangroves was such a unique experience. Definitely a highlight of our trip! Neil was informative about the area and the mangroves and allowed us to customize the experience to our preferences. Highly recommend it!

My father (70s) and I (40s) were stood up! The trip was confirmed through Expedia and we arrived on time and no one was there. I called and got a text back saying 'Busy driving' which I assumed meant he was on his way but ... no... when I finally spoke to him, he said this (Expedia) system isn't working so he did not know about the booking. I would not trust booking him again, however we were refunded promptly. Luckily we managed to find another Guide leaving from the same location otherwise this would have been a disappointing end to our trip.

We got stood up by this company. I got several confirmations leading up to the time and date, and payment went through but no one showed or answered our calls. Annoying since their meeting spot is the middle of no where.

Unfortunately, Mother Nature canceled the Kayak trip. However, Neil was helpful and responsive in processing my credit card refund.

WOW! Neil is amazing. We were looking for a place to put our kayaks in near Shell Key Preserve while on vacation near Tampa. We pulled over at a place we thought might work & he happened to be there loading his boats after a tour. He was incredibly helpful - informative, friendly, welcoming, and funny! It is rare to find a gem like Neil who's all about helping even though he had nothing to gain. If we didn't have our own boats we would be booking a tour with Neil right now! GO! You won't be disappointed and his prices are ridiculously affordable!

Neil is very personable and friendly. Likes to joke around and very knowledgeable on the area. After the tour even gave some food recommendations that turned out great. I would book with him again.

Neil was very informative and super fun! Great guy! Great tour! Easy to communicate with and just a lot of fun!