Entrance to the Alhambra and Generalife with Audio Guide
Description
The Alhambra, the most visited monument in Spain, offers an unforgettable experience in Arab history and architecture. With this entrance, you will freely explore its majestic palaces and Generalife gardens at your own pace. The audio guide, available in the language of your choice, will give you fascinating information about every corner of this iconic place. Immerse yourself in a journey through time as you discover the beauty and cultural richness of the Alhambra. A unique experience from professionals with more than 15 years of experience
Tour Options
Itinerary
You can visit the monumental complex above an Andalusian palatal city located in Granada, Spain. It consists of a set of ancient palaces, gardens and fortresses (alcazaba, from Arabic: القصبة al-qaṣbah : 'citadel') initially conceived to house the emir and court of the Nasrid kingdom, later as residence of the kings of Castile and their representatives. Its artistic uniqueness lies in the interiors of the Nasrid palaces, whose decoration is among the peaks of Andalusian art, as well as in its location and adaptation, which generated a new landscape but fully integrated with pre-existing nature. In addition, it houses a museum of Andalusian art, the main pinacoteca of the city and a former convent turned national parador.
Highlights
What's included
Traveller Ratings
Important Information
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Travelers should have at least a moderate level of physical fitness
- It is necessary to indicate the identity card or passport of all travelers both for the reservation and to access the monument, the company is not responsible for errors in the data they provide us
- The marked time is entrance to the monument, it is not the time of entry in Palacios, that area will have a special time
- All clients must be available from 8:30 to 20:00pm in order to make their full visit. Otherwise they will be able to access the monument but if they do not meet the schedule of Palacios they will lose the visit of that specific area, not the rest of the monument
- Those visitors who make reservations staying in other cities than Granada, especially in distant cities such as Cordoba or Seville are solely responsible for any incident that means arriving late for visits and losing their right of access
- Booking requests less than 72 hours in advance cannot as a rule be answered before 12 hours prior to visiting hours and priority is given to visitors who can demonstrate accommodation in Granada
- IMPORTANT. : The reservation is firm. The Alhambra regulations issued by the Government of the Junta de Andalucia expressly prohibit both cancellations and modifications of date, time or name of the reserved tickets.
- If your tickets are not received the day before the visit, the reservation is automatically cancelled and the full amount of the reservation will be refunded. We only confirm a minimum number of last-minute requests (a month or less in advance) that we can normally respond positively, but we can’t assure them 100%.
- Bookings made less than 45 days in advance are not guaranteed to have the same Palaces time for all components of the booking
Reviews(85)
Very difficult to find direction for where to start audio guide. We ended up walking around it with no audio guide. A bit disappointing. Need for sign posting in English. Struggle to find someone that spoke English to help us.
Thank you for your feedback. We are sorry that the starting point for the audio guide was not clear and that you had difficulty finding English-speaking assistance. We understand how disappointing this must have been. We will review our signage and visitor information to make the experience clearer and easier for international visitors. Thank you for helping us improve.
We had a wonderful experience visiting the Alhambra with our guide. The tour was very well organized, and the guide was knowledgeable, friendly, and passionate about the history of this incredible place. We learned many fascinating details that we would have missed on our own. The architecture, gardens, and views were breathtaking. The guide made the visit enjoyable and engaging for everyone in the group. We highly recommend this guided tour to anyone visiting Granada. It was one of the highlights of our trip!
Do not engage with this tour operator! All bad reviews are true! Ridiculously high asking price for 0 service. I've never been treated more rudely than by this man, Antonio. We booked tickets weeks in advance and a day before the excursion we are told that we (son of 15 and I) cannot enter the palaces together. After I said I don't get that and didn't want to, we were called stupid tourists who had to stay on the beach. On other sites clearly readable that it is not possible to visit the palaces separately, so this man is completely incapable of arranging his own expensive tours. Scam, scam artist! Then he cancelled our tour and we were left with expensive bus tickets that we could not ask for back. I hope one day to have the opportunity to see the Alhambra, with another organization. Fortunately later that week fantastic experience on another excursion with Get your guide, recommended! Unfortunately, I can't give 0.
Beste klant, Het spijt ons te lezen dat uw ervaring niet aan uw verwachtingen heeft voldaan. Wij nemen opmerkingen over onze service en communicatie zeer serieus. Wij willen graag verduidelijken dat de toegangstijden tot de paleizen afhankelijk zijn van de beschikbaarheid en voorwaarden van de officiële tickets. Wanneer er zich een probleem voordoet met tijden, beschikbaarheid of toegang, proberen wij altijd een oplossing te vinden binnen de mogelijkheden die op dat moment bestaan. Wij betreuren het dat u onze communicatie als onprettig heeft ervaren. Respectvolle behandeling van klanten is voor ons belangrijk, en daarom zullen wij deze situatie intern bekijken. Wij zijn het echter niet eens met beschuldigingen zoals “scam” of “oplichter”. Onze diensten worden geleverd op basis van officiële tickets en geldige reserveringsvoorwaarden. Als u uw boekingsgegevens privé met ons deelt, kunnen wij uw dossier controleren en nagaan wat er precies is gebeurd.
The provided audio guide is terrible, recorded in an amateurish manner, full of interruptions, lacking essential information, and without clear directions on how to visit the Alhambra. The reception staff is well-prepared and very helpful. Always check the header of the tickets: Viator made a gross mistake by sending me the ticket of another person!!! I risked not visiting the Nasrid Palace. Terrible value for money
Gentile cliente, la ringraziamo per aver condiviso la sua esperienza e ci dispiace che alcuni aspetti del servizio non abbiano soddisfatto le sue aspettative. Desideriamo precisare che i biglietti vengono inviati alcuni giorni prima della visita proprio per permettere ai clienti di verificare con attenzione i dati personali e segnalarci eventuali errori in tempo utile. In caso di dati non corretti, normalmente è possibile intervenire prima della visita per risolvere la situazione. Per quanto riguarda il prezzo, il nostro servizio non comprende solo il costo del biglietto ufficiale, ma anche la gestione della prenotazione, la ricerca di disponibilità in date con alta richiesta o con disponibilità molto limitata, e l’assistenza operativa collegata alla visita. L’audioguida viene offerta come servizio aggiuntivo gratuito, non come parte principale del prezzo pagato. Detto questo, prendiamo seriamente il suo commento sulla qualità dell’audioguida e lo terremo in considerazione per migliorare l’esperienza dei futuri visitatori. Cordiali saluti.
You pay 3 times the real price of the ticket. I find terrible that they’re allowed to buy several tickets and then resell it for a much higher price
Dear visitor, Thank you for sharing your opinion. We are sorry to read that you were dissatisfied with the price of the service. We would like to clarify that we do not buy tickets in advance to resell them later. Tickets are issued with the visitor’s personal details and are non-transferable, so they cannot be resold freely. Our service includes not only the official ticket, but also the management of the booking, the search for availability on high-demand dates, operational coordination, and assistance related to the visit. This is especially relevant when official availability is very limited close to the selected date. All prices and conditions are displayed before confirming the booking, so each visitor can decide whether the service meets their needs before purchasing. We regret that your perception of the experience was negative, but we must respectfully disagree with the idea that this is a ticket resale service.
The experience was the worst possible!!! Sorry!!! I'm on a 25 year married trip through Spain and my wife's dream was to meet the Alhambra in Granada. I bought the tickets there in advance by Viator for a visit on 28/06 at 10:30. I received the ticket and when I went into the complex each ticket was with a visiting date my for the day 28/06 13:30 and my wife's for the day 29/06 for 13:00. My hotel reservations were scheduled for this visit I arrived on 27/07 and the departure was at 12:00 on 29/06. When I contacted making the complaint they said that unfortunately I had nothing to do and immediately canceled the tickets and received a message of refund. To sum up I lost money, days of travel and the most unfortunate was the immeasurable frustration !!!!
Prezado visitante, lamentamos sinceramente que a sua experiência tenha sido decepcionante, especialmente tratando-se de uma viagem tão importante. Gostaríamos de esclarecer que houve um erro na data de um dos bilhetes. Por esse motivo, a reserva foi cancelada e o reembolso foi processado através da plataforma correspondente. Os bilhetes foram enviados com antecedência para que os dados, datas e horários pudessem ser verificados antes da visita. Mesmo assim, entendemos a frustração causada pela situação e lamentamos o transtorno. Infelizmente, quando não é possível garantir a visita nas condições corretas, a solução adequada é cancelar a reserva e tramitar o reembolso. Atenciosamente.
Matacanes
Route through the Alhambra
The ticket went well, but I recommend reading carefully. The Alhambra is VERY big, so I recommend hiring a guide.
It is true that it was difficult to find tickets for that weekend, but in the end, for what we paid, the quality/price ratio was lacking. The tickets were worth less than half of what we paid, and the guide is not worth much; we used AI to get detailed information. One point for improvement, besides updating it, is to send it via WhatsApp from the beginning and not send the customer to pick something up at a different location from the ticket.
Estimado visitante Queremos clarificar que usted no ha pagado ese precio por la calidad de la audioguía o del producto combinado. Usted ha pagado ese precio porque le hemos conseguido dos plazas de acceso al monumento a su nombre cuando no habia plazas libres a 30 días vista. Es decir usted paga las decenas de horas de trabajo que supone buscarles una entrada. La audioguía es un regalo, no forma parte del precio. Por otro lado, el centro de visitantes de recogida de las audioguías está a 50 metros del Pabellón de Acceso, no más, es decir que no hablamos de nada lejano ni fuera del itinerario normal de cualquier visitante. Por otro lado no todos los clientes tienen whatsapp, aunque parezca raro, por tanto se usa un medio general e igual para todos los visitantes el Chat de Viator por el que se comunican con nosotros y que consta por escrito para control de la plataforma evitando así malentendidos y otros problemas derivados de la desidia de algunos visitantes Atentamente Saludos
