Here is text taken directly from the tour listing (their words): “ With knowledgeable drivers fluent in multiple languages, including English and Mandarin, you'll gain deep insights into Tokyo's rich culture and vibrant history.” Our experience was nothing close to the description. The tour is simply a car service that brings you to 6 fixed destination. The driver spoke very little English so we tried to use Google Translate and ChatGPT to bridge the gap which was not successful. We asked to modify the itinerary to go to a Japanese Garden. Because of the language barrier we were unable to alter the itinerary. For the entire day a maximum of 50 words were spoken between our family and the driver. We would be dropped off at a location, she would point where to go and we’d meet her back at the drop off. No history, no culture no direction. It was particularly challenging being dropped off at the Sky Tree and we had to figure out on our own where to buy tickets, where to eat and how to navigate. So, our conclusion is this tour is not as described. We did everything (with the exception of driving) on our own and paid a lot of money to do so.
Thank you very much for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet your expectations and that it caused frustration during your visit. We would like to gently clarify that this service is intended to provide private transportation with a professional driver, rather than a fully guided tour. The driver’s role is to ensure safe and smooth travel between the scheduled destinations. While some drivers may be able to communicate in basic English or other languages, they are not professional tour guides and therefore are not responsible for providing detailed cultural explanations or on-site guiding services. We sincerely apologize for the communication difficulties you experienced, as well as any inconvenience this may have caused when adjusting your itinerary. We fully understand how important clear communication and flexibility are, especially when traveling in a foreign country, and we regret that we fell short in this regard. Your comments are very valuable to us, and we will carefully review them with our team to improve both our service description and the overall guest experience in the future. Thank you again for your honest feedback, and we wish you and your family many more enjoyable and smooth journeys ahead.
