Tickets ohne Anstehen für das Frida-Kahlo-Museum

There were no tickets! It took several calls to get a refund!

I would like to provide feedback regarding my recent booking experience for the Frida Kahlo Museum. I specifically intended to purchase admission for "Sunday", as I was only visiting Mexico City through "Monday". I took care to select the correct date during the booking process. Unfortunately, I later discovered that my confirmed ticket reflected "Tuesday", making it impossible for me to attend before returning home. I understand and respect that tickets are generally non-refundable. However, I was disappointed that there was no opportunity to correct what appears to have been an unintended booking discrepancy, especially given my travel schedule and the fact that I discovered the issue while already in Mexico. As someone who values museums and cultural institutions, I believe experiences like this are opportunities to strengthen trust with visitors. A one-time accommodation, such as honoring the ticket on the intended day or offering a credit, would have made a significant difference and reflected the spirit of customer service that many travelers remember long after their visit. While I was unable to experience the museum during this trip, I hope you will consider reviewing this situation and any opportunities to improve the booking process so future visitors can have greater confidence that the date they select is the date they receive. Thank you for your time and consideration. I appreciate the important work your museum does in preserving Frida Kahlo's legacy, and I hope to visit on a future trip under better circumstances.

The experience was not appealing. I kept thinking the whole thing was a fraud because nobody would return my messages to let me know when I would get my tickets. Then, once I had them and showed up to the venue, they informed me that I paid to skip the line but that they don’t offer that service. How awful is that? I paid more for nothing more. But the customer service is so bad that I don’t want to go through it again. The only positive was we did find tickets.

Do not book with aviator they change the time and we could not come ind to see Frida Kahlos home. They cheat foreigners with overprice. I tried to call they did not answer

Skip the line doesntmean skip the line. The line was as long to get in as the other line. Full scam.

The ticketing process was completely frustrating. No communication from operator. Viator failed badly here

They changed the access schedule of my ticket one day before. They did not give me many options, but aside from that, they sent me my ticket, and I was able to enter the museum.

I was a bit scared to book it due to the reviews claiming it was a scam. We are from Spain and did not know we had to book the tickets on the official website well in advance, and we only had one day to go see it. It is a solution if you have no other options. Upon seeing that many people called them scammers, I realized that the problem was that they did not contact them to request the tickets because they give you a coupon, but IMPORTANTLY, those are not the actual tickets. You have to write to them so they can send you the valid tickets. Important: know that no matter what time you book for 3:30 PM, they will give you a time for 4:15 PM, and even if you book SKIP THE LINE, you will have to wait in line because that option does not exist. It is always like this, according to what the girl at the entrance told us. We lost one hour because we went at 3:00 PM to have enough time, and we ended up taking a walk around the area and having a coffee. Other than that, visiting Frida's house was one of the best things.

I booked this experience for a 3pm timeslot. Emailed tickets were for 4:15pm. I attempted to contact the company three times over the chat option with no response. I also called the company phone number and there was no answer. Viator representative also reached out twice with no response. Viator eventually received an email back from company that the 3pm slot had sold out. I had friends that purchased the same experience after I had and received an earlier time slot. As advised from Viator, I arrived to the museum at the 3pm timeslot and was turned away. Unfortunately, I was flying out that same evening and could not make the later time work with my schedule. I was unable to attend the experience and spent a large portion of the day trying to get in contact with this company. Will be requesting a refund for this purchase.

Me encaró el museo pero la descripción de el paquete no el correcto. I bought a skip the line pass and that was no honored the museum said they don’t do that and k had to wait in line also it not for both museum they give you a slot for the Frida Kahlo but no for the Diego mesuem for the price i paid i would just buy the ticket in the website ahead of time