We got a confirmation email at 2 am the morning of our experience. We arrived at the meeting location and there was no one there. We waited a few minutes before reaching out and then got sent an email that they were cancelling the experience 7 minutes after it was supposed to start. They said they sent a cancellation email the night before, but did not. I don’t believe this was miscommunication, I believe they just did not even reach out until after I messaged them. I got all of the other messages they sent, so why would that one be the only one to get lost? They tried to blame it on Viator, but I highly doubt it was Viator’s fault as I got all of the other communication. I HIGHLY discourage anyone from booking this experience. We’ll see if they actually send me the refund.











