Ohne Anstehen: Mailand Duomo Tour

Upon going to the meet up location, there was a man who checked you in and gave you a device to wear so you’d be able to hear the guide. I assumed he was the guide; although he said nothing. A few minutes later another man arrived who spoke to the first man and then we proceeded to begin the tour. The guide (I do not believe he ever told us his name), proceeded to tell us about the architecture on the outside of the Duomo. At times the ear pieces did not pick up his voice and other times there was quite a bit of static, so it was extremely difficult to hear what he was saying. His voice seemed very quiet and there was a lot of activity happening in the square; therefore, much of the information that was given while we were outside was missed. Although we missed quite a bit of what he was saying, what we could hear was informative and he appeared to have a lot of knowledge of the Duomo. In conclusion, we enjoyed seeing both the exterior and interior of the Duomo and are glad we were able to “skip the line” ; however, the overall tour was disappointing.

Our guide was very well informed and prepared to deal with the normally crowded attraction. Everything was on time, and the tour was really worth the money.

The guide was outstandind and Viator Customer Service was very understanding and accommodating with our request to reschedule our tour. Thank you!

Was not worth the money or time. The guide was 15 minutes late. Unprofessional and knowledge and history of Cathedral was pathetic I have requested a full refund

Beware! They sent multiple text telling me to be prepared for my 11:40 tour including the day of the tour. We arrived a half hour early finally called the office only to be told that the tour had been moved to 4:30 which we could not make!

It is great experience. The explanation was thorough and full of stories. It was very humid and hot the weather, and that challenging.

Great guide and interesting tour of this beautiful, iconic church. I’d recommend to anyone traveling to Milan.

Regrettable incident on this tour. All the places to visit had been chosen with Viator; from now on I will be careful. On this tour, they sent me the tickets 18 minutes after the event had started. I requested my refund and they indicated that no, because I was not at the event, when I arrived 15 minutes early. It is a shame that because of one event, I have to look for another alternative to get to know such wonderful countries. I even paid twice on this application for the Lake Como tour because the first time, I mistakenly bought the wrong date. When one makes a mistake, it is necessary to acknowledge the error. On this occasion, I arrived on time but it was not possible for them to assist me. On other tours with this application, they contact you 1 or 2 days before taking the trip via WhatsApp, they welcome you, and they give you precise instructions on how to arrive. On this occasion, I had to write to them at 11:32 to ask about my tickets and they were sent 18 minutes later. It is not a matter of money, it is the quality of the service and the treatment of customers. Added to this is the attention received by foreigners who come to see majestic buildings, and I am saddened to have this type of treatment by people who I feel do not have enough experience to deal with their customers. I am requesting a refund of the money again since it was approximately $200 euros that were not used and I would prefer to use them on other tours. Because the next countries to visit in this period are Spain and Paris. I no longer had the opportunity to see the inside of the Duomo because of issues like the ones I am describing. I will hardly return to see it. It is regrettable that I did not do so because of situations like the one already described.

Our guide was very knowledgeable and interesting. I had been to the Duomo before but visiting in a tour is well worth the time and money.

Communication from the company was excellent. We were struggling to find the meet point and at the time of meet I received a call just checking we were on our way. The lady I spoke to gave us clear and considered directions to exactly where the tour guide was, of which we were really grateful. The tour itself was informative if a little dry. At times it felt a little formulaic and at no point did the guide ask if we had any questions. I think it also needs pointing out that despite the social media photos of people in shorts within the church I was immediately told that I probably would be refused entry and had to pop to Zara to buy trousers! I’m 54….i don’t wear hot pants. My shorts were mid thigh. My husband’s were an inch longer than mine, as were another lady’s on the tour. Neither of them were asked to cover up! Literally the difference was about an inch or two. When we got inside lots of people were wearing shorts and dresses of equally the same length. This issue felt personal and random. I did not rock up looking like Daisy Duke!! I wish! I totally respect the premise that churches ask that shoulders are covered up and flesh is not on show ….but the tour guides should not be dictating the acceptable length of a short! It should be black and white. Shorts or no shorts. Clearly this irked me 🫢🤣