Singapore Zoo

Thank you for your feedback. We’re glad you found the exhibits and enclosures good, but we understand that the value and location didn’t fully meet your expectations. We appreciate your honest comments.

Thank you for your feedback. We’re glad to hear you had a great time and enjoyed seeing the wide variety of animals. It’s wonderful to know the transfer service and overall value made the experience even better. We truly appreciate your review and hope to welcome you again. 😊

Thank you for sharing your feedback! We’re glad you enjoyed the visit and appreciated the beautiful setting and well-cared-for animals. We note your comment about the time limit — it’s helpful for us to know so we can continue improving the experience. We hope you still had a pleasant and memorable time with us.

Thank you so much for your kind review! We’re happy to hear that you enjoyed your visit to the zoo and that the tram made it easier for you to explore comfortably. It’s wonderful that you could take your time and enjoy the experience at your own pace. We truly appreciate your recommendation and hope to welcome you back again soon!

Thank you for your wonderful review! We’re glad you enjoyed the zoo’s beautiful setup and found the tram ride, food outlets, and staff service excellent. It’s great to know they offer free wheelchair loans, making it more accessible for visitors with mobility needs. We’re happy you had such a positive experience!

Thank you for taking the time to leave your review. We are very sorry to hear about your dissatisfaction, but we would like to clarify our process so that future readers can have a clear understanding. Regarding your claim that we have instructed you to collect your tickets at the airport, this is absolutely untrue. We have never and will NEVER deliver hard copies of tickets to customers at any location . For every confirmed booking, our system automatically delivers the tickets to customers via both email and WhatsApp 24 hours before the scheduled activity. This procedure is clearly stated on our booking platform as well as in the voucher confirmation that each customer receives immediately after completing a reservation. Customers are not required to print out their tickets — simply presenting the QR code on a mobile device at the venue is fully sufficient. This policy is not intended to cause inconvenience, but rather to protect our customers and our partners. Unfortunately, in the past we have experienced cases of fraud where stolen credit cards were used to make bookings and early ticket delivery was misused. To prevent such situations and ensure fairness to genuine customers, we strictly follow the 24-hour-before-travel delivery policy. In your case, our records show that the ticket was indeed sent to your email and WhatsApp as promised before your travel date. We regret that you decided to purchase another ticket instead of contacting us directly, as we never received any communication from you regarding issues with the delivery. If you had reached out, our team would have been more than happy to assist immediately. We sincerely apologize for any confusion or frustration caused, but please rest assured that we always honor our commitment to deliver tickets to all customers reliably and on time. We greatly value every guest, and we will continue working hard to provide safe, trustworthy, and enjoyable experiences for everyone who books with us.

Thank you for your honest feedback! We apologize for the delay with the shuttle transfer but are glad to hear everything was sorted out smoothly. It's fantastic to know that your driver was awesome and that you had such a great time at the zoo—especially calling it the best you’ve ever been to! We truly appreciate your patience and enthusiasm.

Thank you for sharing your experience! We're glad you had a great day and loved the orangutans. We appreciate your feedback about the enclosures, as it's always helpful for future improvements. 😊🐘🦒🐵

It sounds like you had a smooth and enjoyable experience from start to finish! It's great to hear the driver made the journey pleasant with good conversation, and that the zoo lived up to expectations. Having everything arranged so efficiently really adds to the convenience. Thanks for sharing your positive feedback!

That sounds like an unforgettable experience! The best zoo you’ve ever visited – that’s quite the compliment! I bet those photos turned out amazing, especially with all the unique animals and settings. Would you go back for any specific animals or activities next time?