QC Spa New York : Luxus Wellness auf Governors Island

Service was horrible. Staff unhelpful. Place was overbooked couldn’t enjoy couldn’t differentiate ppl staff and customers noone around to ask questions or get help. This was my first time here and the experience was horrible. I came with my family paid for my son to have relaxing birthday. Noone enjoyed themselves. Then storm hit and stopped any experience from happening. Inside was dirty from the debreeze and staff wasnt cleaning it up. I deserve a refund or a ticket to come back and experience QC and gain the experience Ive read about from others!!

It was over crowded and could not access saunas in a timely fashion. Some foot spas machines were not working. It stormed and the male young staff were not helpful. The furniture was flying everyone scattering to get to a safe place. The women were cleaning. You could not differentiate between staff or other people. Simply need more staff to guide or direct people that were there for the first time. I would only recommend this place if able to visit on a better day when staff are available to direct or guide people paying large sums of money.

My husband and I were visiting the Spa from the UK. We had a lovely day! The view was amazing and the staff very friendly! Would definitely recommend!

Amazing, it was my first time and it won’t be my last. Love love love this place . I booked the 5 hours and it was not enough.

The spa was good the only thing I would Ike for them to do is to make the sauna outdoor pools more hotter it was Luke worm . But other than that all of the services weee great and the staff was excellent and everything was nice and clean and very relaxing. I will be back again .

Overall good experience, but was very disappointed by the food experience. You have to physically sit inside at a table to order food and wait until the food has arrived before you can go anywhere (versus outside etc), and the wait for food was 45 minutes. I usually go to Sojo Spa and the food service there is far more efficient. In and out to enjoy the rest of the spa! I would go here again but I’d just make sure I don’t go hungry. Eat beforehand lol.

A fantastic spa! The views are stunning as are the pools! There are so many different rooms after 5 hours we needed more time! Joshua helped us thru out the day with directions as it is hugh and in two buildings. We were a group of 5 women & we all can’t wait to go back!

The facilities are amazing - views of Manhattan gorgeous. Saunas- pools- facilities- staff - not a bad word. Went there for a sunset view of Manhattan and that didn't disappoint. But when it came to the food it was a disaster. The place was buzzing with people yet the restaurant was closed and only the bistro was serving food - out of the snacks only 1 item on the menu was available. They were severely understaffed and the staff was doing everything possible to accommodate everyone satisfactory. Unsurprisingly the dinner order placed after snacks came out completely wrong... the mushroom risotto served could at best be described as sloppy cooked rice with chopped mushrooms added. When offering a night experience, and knowing exactly how many people have booked expensive tickets to what is supposed to be an experience to please all your senses, not to staff accordingly if inexcusable. If it wasn't for the fact that the place and the location is exceptional I would have given it 1 star.

All of the waterfront seating area was closed while staff worked on replacing lounge chairs one at a time. The remaining open section was impacted by construction noise, and the limited seating that was available was overcrowded and far from the water and views that guests come to enjoy. This work would have been much better scheduled before opening hours rather than during peak guest hours. The seating area remained closed for the entire four hours of my visit (10:00 AM–2:00 PM) on a beautiful Friday afternoon in June. I was very disappointed that management chose to handle a seasonal chair replacement in a way that significantly impacted paying guests’ ability to enjoy the space. When visitors are paying a premium to experience the full facility, access to key amenities and waterfront seating should be prioritized.

My husband treated me for my birthday and we went on my actual birthday May 22, 2026. Overall it was a great experience we had the all day birthday special. It was somewhat cool upper 50's and windy so we didn't really get to experience the outdoor pool as much as we would have liked. But I enjoyed the foot massage class the seaweed facial class and other amenities. I didn't enjoy my over priced massage, I've received way better massages for $60 at the local massage place in my area. I would love to go back when it's warmer and definately during a weekday just minus the massage.