Privater Transporter zum Flughafen Orlando (MCO) mit kostenlosem Meet & Greet

Hi, deepest apologies for the inconvenience that morning. Our van had its battery completely discharged and because of airport security (rescue had a hard time getting into the gated area) it took a bit longer than expected to have it jumped. Gladly, within 30 minutes, you were on your way to your hotel. Unfortunately in this industry, once in a great while, things like that are bound to happen, but nevertheless we profusely apologize for the time lost. Best regards, Gregory Nicolas.

Jeremiah is the best! Glad you had great service from him and that he returned your lost bag. Thanks for the great review. PS: And to anyone reading here, this van and driver are exactly the same as for the above 2 star review. ;-)

We are so glad your experience with us was top notch. We will relay the message to Jeremiah. Thanks for the great review!

We thank you for the kind words and will be certain to relay the message to Jeremiah, who indeed is one of our best. We are glad you had a good experience with us. Please come back soon! Regards, Gregory Nicolas.

Thank you for the great review!

Thank you for the great review; we will relay the message to Jeremiah; He is indeed one of our best. We'll hopefully see you soon again! Regards, Gregory Nicolas.

We thank you for the great review, and cannot wait for your return to Orlando.

We appreciate the great review and are very glad you have enjoyed our services, mostly our driver Rafael; he's been a great recent addition to our team. Best regards, Gregory Nicolas.

Hi, let me start by thanking you for the reservations based on our pristine record on Viator and the overwhelming good reviews you have based your decision on. Yes, I realize there are some that divert from the norm, and that often I respond very matter of factly, which might sound as too direct or rude. We are extremely professional, sometimes to a fault. We, including myself, work diligently, daily, to offer all our customers with the best service. Now, although we are very flexible, we are indeed a small local business and cannot always bend to all our customers' demands and last minute changes. Our responses might sound unprofessional to the ones that expect us to disregard our own policies, policies that were accepted by those who "want what they want", regardless of said policies. Customers that find my tone and demeanor to be bad are usually the ones that treated our drivers badly or as second class, or ones that expect us to treat them better than we would all other clients we have. And thus is this here case. You were offered an earlier pick-up, with no charge or extra fees, but it was, and I quote, "too early for us". The time you wanted us to pick you up, in less than 12 hours, was completely booked. You wanted us to refund you for that pick-up although we need at least 24 hours for a cancellation (48 hours if reserved directly through us btw). After offering you another time slot that wasn't convenient for you, and explaining about the 24 hours refund policy, you became extremely belligerent and impolite, both to me and my agent before that. Sorry if you did not appreciate how I responded; I do value all my thousands and thousands of customers for the past 21 years, but I also value my agents, my drivers, and myself being treated with dignity and politeness. But again, you are right, I could learn better how to respond to abusive behavior. As for your complaints about the service itself upon arrival. So, first of all, my driver contacted you via text and did not hear back from you. When he entered the gates and walked to baggage claim, you were nowhere to be found, reason being, you walked outside on the second floor of the airport where commercial vehicles cannot drive by and our driver cannot, by airport regulation, meet and greet you. That is why we make sure to explain the "meet and greet" is by baggage claim. As for the luggage assistance; driver assisted, but maybe yu were expecting him to act as a porter or have a cart to haul all your luggage. We do not do that. Driver will carry as much as physically possible. Maybe you misunderstood what luggage assistance means; or maybe we should be more clear that the driver is the one assisting with luggage, and not a second person with that task. As for the carseat; well, this item is a pure lie; sorry to be blunt again. 2 car seats and 2 boosters were inside the van that picked you up. Driver mentioned you did not say absolutely anything to him, other than complain and treat him badly for being "late". As for the vehicle itself; it was a 2017 Ford passengers van, and although it is not a brand new one, it is extremely well kept. Van is EXACTLY as pictured here on Viator. If a luxury van, or a Mercedes Sprinter type van was expected, I'm sorry to say you might have missed the clear description of the product you have bought here. 2017 is far from 2000's as mentioned on your "review". Also, we had no idea you have felt this way upon your arrival. Actaullay, you did not mention it even when you called the night before your return to change your pick-up. Had I known, I could have done something to rectify it, or at least offer you an explanation, instead of having to defend myself almost 1 year after the fact. As for the Viator agent; well, here is where this becomes more like a comedy than a tragedy. Agent that called us did say, not in so many words of course, that you were disgruntled, demanding, trying to circumvent their and our rules/policies to get "what you paid for...". In retrospect, I too wish you had chosen Uber, I say, in a condescending way. Revisiting the 0.29% of negative reviews (yes, less than a third of 1%) you are indeed bound to find similar experiences. Now, if 0.3% were indeed more common than 97%, I should close my doors and retire. This is an obvious case of confirmation bias, a virus spreading in the US like wildfire. Also keep in mind, regardless of the bad mathematics, people tend to be quicker to give a 1 star review than a 5 star one, so, statistically, at 97% positive, we are amongst the best in Orlando, as it has been for 21 years. Nevertheless, I thank you for the review and attention you brought to me and to my company. Have a great night. Regards, Gregory Nicolas.