Petronas Twin Tower E-Ticket inklusive Skybridge

I booked an 11am tour through Viator, but when I arrived for the tour and the tickets were scanned they were for the 10am tour, which had already passed. When I reached out to both Viator and the direct agent that booked the tour, neither would get me tickets that I could use or issue a refund for the expired tickets that were sent to me. I’m currently disputing the charges through my credit card.

I booked this trip via Viator App the agent was Mam Holidays. I arrived at the Petronas Towers and stood in line. When we scanned our ticket. The tickets would not work. We had to go back to the ticket desk where we were informed the tickets were for the 10.00am tour. We booked the 11.00am tour. The official at the ticket desk scanned our ticket he showed me the tickets were for 10.00am and he said it's a scam. I am not sure how it works but please book your tickets directly with the Petronas Tower Website. I contacted the person from Mam holidays via What's App they told me no refunds. I tried to contact Viator to make a complaint and they have no support line. I won't be using Viator again after this. I had to purchase two new tickets to see the Towers. I will contacting my bank to request a refund. I have all the supporting documents.

I did not even receive the official tickets. Confirmation email said I get another email with official tickets few hours before the event.

When you arrive just make sure you have the voucher with the QR code and download before you go down stairs as no signal. The views were great would have been if the weather was better. Thunder and lightening storm. You can get you photos with different backgrounds on keyring and lots of souvenirs.

Our booking was confirmed for the 7pm time slot. A day before our experience, I received a message on WhatsApp that the time slot was sold out and was offered a new one at 5pm. I agreed to 5pm time slot. We arrived at the towers only to find that our tickets were for the 4:30pm time slot. We were not allowed in and missed out. I replied to WhatsApp message to ask for a refund and was left on read. My advice, book through the official website

The building itself was pretty cool. That said, we further early as Viator instructed and waited in line. When I got to the front, the staff told me that they do not accept the Apple Wallet QR sent by viator as it’s not part of their system. He instructed me to look through all of my communications to find one that matched their tickets. I had to step out of line, go through emails (none of which had the ticket) and then went through WhatsApp where they instructed me to look for it in random messages that were sent from the local company (which bought them in bulk, causing sell out, which they then charged $20US more than Petrionas Tower did). I sorted through and luckily found it and was able to go on tour. Being overcharged and not being able to use Vistors Apple ticket made this an unnecessary stressful experience. I’d recommend skipping viator and buy tickets directly from Petronas to skip the hassle. Viator-make sure you give exact directions to guests and don’t bother sending the apple ticket if it can’t be used.

The tickets were for the wrong time. We had to wait around for another hour before our tickets worked.

Seems to be a scam site. Phone number doesn’t link to anyone. Tickets not sent. No one met at designated point. Needed to buy an additional ticket at the time. Staff were fantastic at the towers but this third party almost resulted in no stopover activity

Easy to do and very enjoyable. Viator is a great company. I used them In Japan and would definitely recommend as I have just done to a couple in the group holiday I am on.

best experience ever , fell like magic, big memories , golden vibe , super adventure , exploring malysia from the tallest point in the world