We had pictures taken at the Eiffel Tower at the beginning of our trip. By the time we returned home and got back to catching up with work, we missed the time period for downloading the pics. Smiler wanted us to pay more for retrieving the pics than we paid originally. We would have had to pay more than double the price for 5 pictures. (€35 for the originals + €50 for recovery)They kept saying they would check with the photographer but never contacted us back until we reached out, and always the same response.
We're truly sorry to hear about the difficulty you experienced with retrieving your photos after your trip. It's frustrating when things don't go as planned, and we understand why you're upset about the cost to recover them. We want to make sure we understand exactly what happened and find a way to help. Please reach out to us directly at bookings@joinsmiler.com so we can look into your specific situation personally.
