NYC Double Decker Bustour Hop on Hop off Pass

The audio didn’t work half the time. Was here and did this about 10 years ago and it was much better with a live tour guide. The audio wasn’t talking about things we were driving by at that time as it would depend on traffic and signals. I felt like I learned a lot more about the city and sites with a live person. Brought our kids this time and was looking forward to the bus ride but was pretty disappointed.

Aweful. Uptown busses never pass. Waiting min 2 hours. No service. Avoid it.

There are people all over Times Square and everywhere else trying to sell you this. We did purchase two tickets for$115. What a waste. They did not come every 15 minutes as told. The places to catch these buses weren’t easily identifiable. I was talked in to this at 2:15 in the afternoon. Finally hopped a bus at 4 something. Went around once and had to hop off because bus time ended at 6 pm. If you are overweight and need an easy way to get around, get your ticket early and get clear instructions!! We walked that entire bus route over the next three days for free. Sadly- I threw away that money

My wife and I have just finished a tour of Downtown New York. The staff were less than welcoming. They were discussing a diversion to the route. The bus had no maps, we couldn’t follow the route. After we were underway I notice other customers had ear pieces, I went to the driver and asked where they were, she said “I told you where they were when you came on”, she never said a single word to me! The commentary was sporadic and never once said “alight here for The Empire State Building” for example. Without a map or that kind of useful instruction we were blind. From Canal Street all the way up the side of the Hudson River to where we alighted on 8th Avenue, there wasn’t one single piece of commentary. That was over half an hour. I don’t believe there was nothing to say about the historical poises we passed. A very expensive disappointment.

Had a great time on our open top bus tour. Ebi was amazing…helped us get our plans figured out. We appreciate him so much, made our trip awesome!

AB was very accommodating and answered all of our questions. We did have a hard time finding buses on the Uptown route.

Dirty buses, uninformed and pushy sales, rude bus drivers and no information. Just an uncomfortable ride to stops that aren’t convenient to the sights!

On our first day the bus broke down. So we wasted an hour of the day standing on the pavement waiting for a replacement when we could have been enjoying ourselves. The buses seem very old and battered. Then we went on the harbour cruise. It was very late leaving and the boat was very old, uncomfortable and lots of fumes. We did enjoy the evening tour. Day three the first uptown bus of the day did not arrive. We were standing in line for over an hour. There does not seem to be any timetable adhered to. The app is never accurate in when the next bus is coming. I do not recommend this company at all. Use Big Bus instead. Better buses and better routes.

The worst experience I have ever had. We were sold tickets for a tour that was unavailable. We pulled a supervisor aside to inquire about a refund he said it was not his problem that the person sold us a tour that wasn’t available. We asked how that happened he said he wasn’t responsible for what the ticket seller said. Other people got off the bus saying they could not go to the stops advertised because of a traffic detour but were not told that when they bought their ticket. This company clearly just wants to take your money then deliver no service or the worst possible service. They are dishonest. STAY AWAY!

Non-existent races! Unacceptable to wait at the bus stop that never passes... Totally not recommended!