The museum gets a 5-star rating, but the “private tour” was a 0-star experience. They canceled on us less than 24 hours before the tour. I do not recommend booking this private tour. We ended up going to the museum anyway and buying regular tickets. It was absolutely beautiful. I highly recommend the museum. But I do not recommend spending the money on this private tour. They are not reliable.
Dear Kristi F, Thank you for taking the time to share your feedback. We truly regret that we had to cancel your private tour. We understand how disappointing this must have been, especially when you had planned your visit in advance. Unfortunately, unforeseen logistical circumstances made it impossible for us to operate the tour as scheduled. We recognize the inconvenience this caused and sincerely apologize. We're glad you were still able to visit and enjoy the museum. We hope to have the opportunity to provide you with the high-quality experience you originally expected. Regards, Rosotravel Team
