Mercedes Sprinter Van Tages- oder Nachttour durch Washington DC

Our driver was very prompts and waited for us at times we requested. Very helpful when letting grandparents depart from van.

We had a great time with Khan, our driver. The Sprinter van was super clean and nice and spacious. We were able to see anything we wanted (within reason) and able to take great pictures and have a great experience.

Really nice company. I had colleagues in town from Kenya (first time to the USA) and wanted to show them the key DC monuments and sites. Smart Limo let me customize the whole trip and route and they could not have been nicer or more accommodating. Khâlid was a great and safe driver. Would highly recommend Smart Limo again and again.

Just a great time. Saw many places but most of all our driver William was very good, courteous, and knowledgeable.

The driver was very nice and helpful. They will take you where you want to go and you can spend time at each spot. He also suggested spots and followed an itinerary. It was perfect for a group of 14 people.

Our tour started almost 2 hours late. In my experience drivers generally arrive 15 minutes early. Thus, when the driver wasn't there 10 minutes late, I called. Only then, was I told that our driver was in an accident. They never called me to tell me. They said they would not be able to provide us with the Sprinter as requested. They were sending a stretch limo. What could I say, I had 5 people waiting to go on a tour? It was frustrating, cause I booked the sprinter as I had my 89/90 year old in-laws and my 74/73 year old parents going on the tour, so a limo was going to be difficult to get in and out of. Ends up after a lot of back and forth, me requesting to cancel the tour, them saying, no don't cancel, we will not charge you. They said they were at my location, magically, with the Sprinter, when they were not. Unfortunately, the driver was on the wrong version of V street. Meanwhile, I have my whole group standing outside waiting for almost 20 minutes. Again, they are old, which is why I booked a private tour. However, when our driver Albert finally arrived, he was very apologetic and very kind. The day was askew and a few of our plans were thrown off, but overall we did have a good afternoon. While I would not expect a 100% refund, I do feel that we paid a lot of money for a private tour and we should be compensated for our inconvenience and the fact that it was not a true tour experience. I was expecting the driver to point out more points of interest, talk about DC, etc... By the way, when I called Viator to tell you of my problems, I did not get the kind of assistance that I expected. I got the customer service rep, transferring me to the limo company. I had already done that, so what good did that do me? I am not sure that I would work through ViaTour again, as I do not understand the advantage.