Marseille Landausflug : Stadtrundfahrt durch Marseille

Thank you so much for your wonderful review! We’re delighted you enjoyed the tour, the guide, the driver, and the comfort of our private luxury vans. It was a pleasure showing you the best spots, and we hope to welcome you again on another tour soon.

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the tour, the comfortable Mercedes van, and the flexibility to explore the sites at your own pace. We always try to make our shore excursions informative, relaxed, and comfortable, especially on hot days, while making the most of the time available in port. It was a pleasure having you with us, and we truly appreciate your recommendation. We hope to welcome you back to Provence again someday!

Thank you very much for your kind feedback. We are happy to hear that you enjoyed the tour, the guide’s knowledge, friendliness, and driving, and that you were able to see a lot in a short time. We also appreciate your note about the meeting location. We understand that the “small gray building” description may not be clear enough, and we will work on improving our meeting point instructions to make it easier for future guests. Thank you again for choosing our tour.

Thank you for taking the time to share your feedback. We are sorry that the tour did not meet your expectations. We would, however, like to clarify a few points. Marseille is a very busy Mediterranean port city, and unfortunately heavy traffic can significantly affect travel times. As you correctly mentioned, this is beyond the control of both the guide and the tour operator. Regarding Notre-Dame-de-la-Garde, this is one of Marseille’s most important landmarks and one of the highlights of the tour, offering panoramic views over the city, the Mediterranean and the surrounding islands. We understand that you personally felt the journey there was not worth the time, but it remains an essential part of discovering Marseille for the majority of our visitors. We do take your comments regarding the identification of the guide and the management of the group seriously. A guide should be clearly identifiable and should make every effort to ensure that the entire group can hear and follow the explanations, not only the guests walking closest to them. We will address these points with our team. We would also like to clarify that the suggestion that the guide “must have been a substitute” is an assumption. The guide assigned to the tour was part of the operation scheduled for that day. Finally, we regret that the meeting point caused you difficulty. Cruise terminals in Marseille are extensive, which is precisely why detailed meeting instructions are provided before the tour. We continuously review these instructions to make them as clear as possible for arriving passengers. We appreciate both positive and critical feedback because it helps us improve our service. We are sorry that, on this occasion, your overall experience of Marseille did not reflect the experience we aim to provide.

Thank you so much for taking the time to share your experience! We’re very happy to hear that you and your family had a great time with us. We’re sorry the meeting point was a little difficult to find at first, and we really appreciate your patience. Sometimes unexpected traffic situations in Marseille can affect the itinerary, so we’re especially glad we were able to find an alternative and take you to Notre-Dame de la Garde in a smaller vehicle. It was a pleasure having your family with us, and thank you again for your kind words and recommendation.

Grazie mille per la bellissima recensione! Siamo davvero felici che abbiate apprezzato l’escursione in italiano e che abbiate potuto scoprire i principali luoghi di Marsiglia. È stato un piacere avervi con noi. Speriamo di rivedervi presto nel Sud della Francia!

We completely understand your disappointment, and we sincerely apologize for the inconvenience. Unfortunately, there are some situations that are simply beyond our control. The vehicle issue happened unexpectedly and at very short notice, and we were caught off guard as well. It was a difficult situation for us, especially knowing that cancelling so late could affect our guests’ plans. We would never cancel an excursion unless it was absolutely necessary, particularly when it concerns the safety and reliability of the vehicle. We are truly sorry that this prevented you from discovering Marseille during your visit and for the disappointment it caused you and your family.

Thank you very much for your review! We’re glad to hear that you enjoyed the tour and appreciated your guide’s knowledge and attention. Thank you as well for mentioning the walk from the cruise terminal — this is helpful advice for future guests. We hope to welcome you again on another tour in the South of France!

Thank you for your feedback. We would just like to clarify what happened that day regarding Notre-Dame de la Garde. Access to the Basilica is limited to buses under 13 meters, and the bus used for your tour was approximately 12.80 meters, so it was authorized and able to access the Basilica. Unfortunately, that day there was an accident involving two vehicles on one of the very narrow access roads, which temporarily made it impossible for our bus to reach Notre-Dame de la Garde. This was an unexpected situation completely beyond our control and was not related to the size of our bus. We fully understand your disappointment, especially as Notre-Dame de la Garde is one of the highlights of Marseille, and we are very sorry that you were unable to visit it.