Madrid sightseeing tour
We had a great time with this tour. They offer three routs, we had opportunity to stop and explore Madrid. Employees were very friendly and helpful. I definitely recommend this tour!
Antwort des Anbieters
Thank you for choosing our service and for leaving a review. Your feedback helps us improve. We’re delighted you had a great time exploring Madrid and enjoyed the flexibility of the routes. Our team is glad to have met your expectations. We truly appreciate your recommendation and hope to welcome you again soon!
NOT a hop on hop off
This was our fault for not reading it properly but Madrid no longer offer a hop on, hop off bus.
Staff were friendly on both routes but the tour didn't seem to be in time to the audio description which was frustrating.
The free walking tour was only available once a day and we were only there one days.
Overall, gave us a taste of Madrid but wasn't what we expected.
Comms from staff via WhatsApp was expectional though.
Antwort des Anbieters
Thank you very much for your feedback.
We truly appreciate you taking the time to share your experience, and we’re sorry to hear that it did not fully meet your expectations. We regret any confusion caused regarding the hop-on, hop-off service and the walking tour schedule. Your comments about the audio timing have also been noted, and we are working with our team to improve the overall experience.
We're grateful for your kind words about our staff and communication — especially via WhatsApp — and we're pleased that you were still able to get a glimpse of what Madrid has to offer.
We hope to have the opportunity to welcome you again in the future, and we’ll do our best to ensure a more seamless and satisfying visit.
Warm regards,
The Team
Retirement Trip
There are 2 bus lines for this experience. Each one is across from the other. So don’t fret if you miss a bus, another one is coming. Crossing the street can be challenging. Walk to CROSSWALK. Sit up top if weather permits. Lots of information to process. The audio was great! This is not Hop on Hop off. Nice and peaceful trip.
Antwort des Anbieters
Thank you for taking the time to share your experience! We're glad to hear you enjoyed the peaceful ride and found the audio commentary informative. Great tip about using the crosswalk — safety first!
We hope the panoramic views made your retirement trip even more special. Wishing you many more wonderful adventures ahead!
