Lissabon Tram Tour (Hills und oder Royal)

Not sure if it was just too busy when we went, but the tram picked us up and the tour was going great. Then we were asked if we wanted to hop off on the first stop to look around, so we did this and were told to come back to the same tram stop in 40 minutes to hop back on. But then we waited over an hour for multiple tram cars to come back, and every time they did, they were completely full with people who didn't want to get off, so we were never able to get back on. It would have been a great experience if we could have gotten back on the tramcar after one stop.

Total chaos, waited 1 1/2 hours for the tram, they take it very slowly and calmly, no stress.... since they say max 40 min between the trams, we get off in the heights to have lunch. When we wanted to continue the trip, we waited for more than 1 hour again, so we finally left... we saw many of the red buses during the time we waited... cannot be recommended.

Long waits between trams. Got off at first stop, but when we tried to get back on a couple of hours later the tram was full and had to wait for the next. Ended up getting local tram directly back to the centre of Lisbon. Once you’re on, stay on for the full circuit! The audio guide didn’t appear to correspond to anything we were passing at the time.

All the staff were helpful, and kept everything organised. The tram was very cute, the audio guide worked well, and pointed out interesting sites to come visit later. Overall, a very good whistle-stop tour of the area.

It was spectacular. Price-quality ratio, highly recommended. The operator, Mr. Pedro, is very kind and professional in what he does. My congratulations to him and your team. A wonderful experience. I recommend it and would do it again a thousand times. A warm hug.

Raquel is wonderful. I went to the Yellow Tram Stand, thinking it was a tourist information office, but she was so skillful in explaining about the red line ride that she ended up making me give up the 28th Tram, which was what I actually wanted to do. My family and I really liked it. We were on an Ambassador Cruise Line cruise and we were able to optimize the time with the itinerary offered by Raquel. Raquel is wonderful. I went to the Yellow Tram Stand thinking it was a tourist information office, but she explained the Red Line tram tour so skillfully that she convinced me to skip Tram 28—which was what I had originally intended to do. My family and I really liked it. We were on an Ambassador Cruise Line cruise, and the itinerary Raquel offered allowed us to make the most of our time.

Please note this review regards the red and gold tram routes and does not refer to the bus or boat trips as we did not do those. The tram excursions were brilliant. Each tram had good space available so everyone got a seat. Commentary was pre recorded but provided in multiple languages by headphones (which are provided). The windows were open allowing fresh air and the opportunity to take photos. Our tram drivers were friendly and helpful and it was very interesting to see them navigate the driving with the many cars, bikes, pedestrians etc around the city! The routes were very interesting and diverse and this allows you to see a wide range of Lisbon areas in the comfort and ease of the tram. As it does not stop to pick up or set down passengers on the route this is a much simpler and more relaxing option compared to the public trams. The one issue was it was very unclear which tram was operating which route and you have to be quick to ask the driver and then get on the tram if it is the correct route. We didn’t see anything on the front or side of the tram to confirm which route was being operated and this could easily be improved/resolved by the operator. A great experience and would highly recommend.

The driver of the 9:30 red line was super nice, took several photos of me, and tried to give me as much information in French despite the audio. Explained how the tram works, super nice visit, I highly recommend it 👌🙏😊👍.

Definitely touristy. But also not as crowded as the regular trams. If you want the experience of just riding and looking and a chance to just sit and observe this is a great choice. If you are looking for more high energy, this is not that. You ride the entire loop for around 1 hour. No getting on or off. However you are literally following the regular trams so you only go as fast as the tram in front of you. And while they stop at places to let passengers on and off. You just sit behind them and ride. We were looking for a chance to experience a tram without the crowds and this was the answer.

I can’t review it because we weren’t able to go because of late flights. I’m waiting to hear about getting a refund. If we do, we will rebook, this time with 9 people instead of 5. Hope they do it.