Kolosseumsführung mit Guide, Arena-Option

Dear Mrs Kare, Since you told us you didn't realize that the entrance ticket was not included and you didn't purchased the ticket on your own, we told you we could book it on your behalf and you would have refund us at the meeting point. You never replied and we decided to book your tickets to be sure you could have your service. I think this was a kindness since we are obligated to provide you only with the service you booked. We have been kind offering you to upgrade free of charge your booking with a guided tour to the Colosseum arena that was available at a different start time. You thought we were rescheduling your tour but it never happened....Since you seemed very rigid regarding the start time we confirmed the tour at 11am, as you booked, with the regular entrance ticket we had. Kinly note that 11am you booked is the start time and entrance time to the Colosseum. After that time the ticket expires and cannot be used, changed or canceled anymore. That's why online find the information asking to be at the meeting point 10 minutes before. You didn't book a private tour and we must grant the entrance and the guided tour to other customer that day. I am very sorry that we went above and beyond and you didn't appreciate and you thought we were scam you.... Please next time try to understand that we are not interested on scam you for few euros...

thank you very much for shearing your fantastic experience with other guests. We are happy to know that your experience at the Colosseum with us has been positive. We are pleased to have accompanied you in one of the most visited monument in Rome. We really hope to be part of your future holiday!