Key West Tiki Bar Sunset Cruise (am Sitzplatz) BYOB Adventure

Thank you for taking the time to share your feedback with us. We are glad to hear that Captain Madison was friendly and knowledgeable, and that you consider our sunset cruise a must-do! We are sorry to hear you were disappointed by the timing at the end of the trip. To clarify, our 2-hour sunset cruise departs at 6:30 PM to give everyone the maximum amount of time out on the water before the sunset, which is currently at 8:10 PM. Once the sun officially goes down, it is standard procedure for our captains to safely head back to the dock. While we are always happy to adjust the timing on our private charters to stay out a bit past sunset to enjoy the changing colors of the sky, you booked seats on a public "by-the-seat" trip. Because these are shared experiences, we must stick to a strict, standard schedule for the enjoyment and safety of everyone on board. We truly appreciate your review and hope to welcome you back aboard a future cruise! Cheers, The Tiki Boat Adventures Team

Thank you for the amazing review! We are so glad you had a blast on our sunset tiki cruise learning a bit about the island, and catching that beautiful Key West sunset right from the water. There is truly nothing else like it! Thank you for joining us aboard Tiki Boat Adventures, and we hope to see you out on the water with us again soon!

Hi Lauren_H, Thank you so much for the amazing 5-star review! We are thrilled to hear that you and your group had such a fantastic time on our Sunset Cruise with Capt. We’ll be sure to pass along your kind words—he’ll be so happy to hear that his stories and local tips helped make your evening special. We hope to see you all back on the water with us again soon! Best, The Tiki Boat Adventures Team

Hi Paige D! Thank you so much for the 5-star review. We are thrilled to hear you had such a great time out on the water. Catching that Key West sunset from a floating tiki bar is truly the best seat in the house, and we’re glad you made full use of the onboard blender! There’s nothing quite like a fresh margarita paired with those stunning sunset views. We’d love to have you back on board next time you’re in town. Stay Salty, The Tiki Boat Adventures Team

Hi there, Laura_S! Thank you so much for the 5-star review and for choosing our sunset cruise. We are thrilled to hear you enjoyed the smooth ride and Capt. Madison’s local insights! We also appreciate the honest feedback regarding the bar stools. Since our tiki boats are designed to give everyone the best possible view of the water, we’ve found that most of our guests prefer to turn their stools around to face the railing, using the metal perimeter railing as a natural footrest. It’s a great way to kick back and soak in the sunset while resting your feet. We hope to welcome you back on board soon for another relaxing evening on the water! Cheers, The Tiki Boat Adventures Team

Thank you so much for the 5-star review, Amy_A! We are thrilled that you had such a fun and relaxing sunset cruise with us. It’s great to hear that Capt. Robert took such good care of you—he truly loves sharing the history of our local landmarks while getting everyone into the perfect position for those gorgeous sunset photos. We’re also glad you enjoyed the flexibility of our BYOB setup; it’s definitely the best way to enjoy a private tiki vibe on the water. We appreciate the high recommendation and hope to welcome you back aboard next time you're in Key West!

Dear Pamela_H, We are disappointed that you chose not to join us for the sunset cruise. I personally spoke with you and would like to provide the full context of this interaction. We take our reputation seriously and always aim to go above and beyond for our customers. When you arrived unaware of the BYOB policy—which is listed in the booking details—my Captain didn't just point to the "fine print." He offered two immediate solutions to save your evening: he offered to delay the boat's departure so you could visit the store across the street, and he even offered to pilot the boat directly to your waterfront condo so you could retrieve your own beverages. I was brought into the conversation to help, but when I professionally explained our no-refund policy for dockside cancellations, you demanded that I pay for your Uber ride back to the residence. I declined to pay for your private transportation, at which point you hung up on me. We held these seats specifically for your party of 3, making them unavailable to other travelers. While we are sorry you chose not to go, however, we feel that offering to delay a tour and provide "door-to-door" boat service to accommodate a guest's oversight is the opposite of being misleading or unhelpful. While we strive to be as accommodating as possible, we cannot provide refunds for dockside cancellations, nor can we cover private transportation costs (Uber) for guests. My team and I remained professional throughout the exchange, and we were simply upholding the policies that allow us to operate as a small business. We wish you better experiences in your future travels.

Dear Kimberley_V, Thank you so much for the 5-star review! We are thrilled you had a super fun time on the water. You’re right—once that sun drops, the breeze on the way back to the dock can get a little chilly in February! We always recommend a light jacket for the ride home, but we’re so glad it didn't stop you from enjoying the sunset. Hope to see you back on the Tiki boat soon!

Hello Surabhi R, Thank you so much for the 5-star review! We are thrilled that your family's first tiki boat experience was such a success. Capt. Madison is indeed a wealth of local knowledge—we’re glad you enjoyed learning about Wisteria Island and found her dinner recommendations helpful (the sticky toffee pudding is a local favorite!). We’ll be sure to share your kind words with her. Hope to see you on the water again soon!