Kagoshima Private Landausflug Sakurajima und Sengan-en

Thank you for sharing your feedback. We are truly sorry to hear that the communication experience did not meet your expectations and caused frustration during your tour. At the same time, we sincerely appreciate your kind comments regarding the driver’s efforts and accommodating attitude throughout the day. As stated on the product page and in the pre-tour information materials, this service is operated by a Japanese-speaking driver, with communication support provided through translation apps when needed. We understand, however, that the “English - Written” language setting on the Viator platform may sometimes create different expectations regarding spoken English support. We truly regret the disappointment this caused and appreciate your honest feedback, which helps us continue improving the clarity of our tour descriptions and communication for future travelers. Thank you again for choosing our service during your visit to Japan.

Thank you for sharing your feedback. We are sorry to hear that the experience did not meet your expectations. However, we would like to clarify that we did not provide or confirm an English-speaking guide for this booking, nor did we send any confirmation photo of such a guide in advance. As stated on the product page and in the pre-tour information materials, this service is operated by a Japanese-speaking driver, with communication support provided through translation apps when needed. We understand that the “English - Written” language setting on the Viator platform may sometimes create confusion regarding the type of language support included, and we sincerely regret any misunderstanding this may have caused. However, there was no intention to mislead regarding the nature of the service provided. We appreciate your feedback and will continue working to make our service descriptions even clearer for future travelers.

Thank you very much for sharing your feedback and experience with us. We are glad to hear that, despite the misunderstanding regarding the guide service, you were still able to enjoy your day and that the driver helped make the experience pleasant and comfortable. As stated on the product page and in the information materials sent before the tour, this service is operated by a Japanese-speaking driver rather than a licensed tour guide. Communication support is provided through translation apps when needed. We understand, however, that this may not have been clear enough during the booking process, especially on the Viator platform, and we truly appreciate your honest feedback regarding this point. We are continuously working to make our tour descriptions and pre-tour information easier to understand in order to avoid misunderstandings for future travelers. Thank you again for your understanding and for choosing our service during your visit to Japan.

Thank you very much for your wonderful review! We are truly happy to hear that Kagoshima became one of the highlight destinations of your cruise. The beautiful scenery, unique atmosphere, and rich culture of southern Japan can make a very special impression, and we are delighted that you enjoyed your time there so much. We are also honored that you wished you could have spent even more time in Kagoshima and Nagasaki. Japan has many wonderful port destinations, and we hope you will have another opportunity to explore even more of them in the future. Thank you again for choosing our service during your visit to Japan, and we hope to welcome you back again someday!

Thank you very much for your kind review. We are delighted to hear that you had such a memorable experience and that your guide was able to provide clear explanations while accommodating your wishes throughout the day. Your feedback means a lot to us, and we are very pleased that you were able to enjoy a truly special time. We will be sure to share your kind words with the driver—it will certainly make their day. Thank you again for choosing our service. We hope to welcome you again on your next visit.

Thank you very much for your wonderful review. We are truly delighted to hear that you had such a positive experience with Kikuchi. Your kind words about his professionalism, attentiveness, and helpful guidance mean a great deal to us. We are especially pleased to know that he was able to make you feel comfortable and at ease, particularly regarding your concern about returning to the ship on time. Ensuring a stress-free and reliable experience for our guests is always our top priority. It’s also great to hear that you enjoyed the photos he took—he will be very happy to know that! We will be sure to share your kind feedback with Kikuchi-san. Thank you again for choosing our service, and we hope to welcome you again on your next visit to Japan.

Thank you very much for your kind review. We’re sorry to hear that the weather was not ideal during your visit, but we’re glad you were still able to enjoy experiences such as the lava foot bath, the volcanic walk, and your time at Sengan-en. Kagoshima offers many beautiful views, and we hope you’ll have another chance to visit on a clearer day to fully enjoy the scenery, especially around Sakurajima. We truly appreciate your feedback and hope to welcome you again in the future.

Thank you very much for your wonderful review. We are delighted to hear that you had such a great day with our driver. He will be very happy to know that his service made your experience so special. We’re also glad you enjoyed the restaurant and your visit to the World Heritage site Sengan-en. Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to welcome you again in the future.