I booked this expecting our driver to take us to the sites listed on the itinerary. Unfortunately, I had not saved a copy of the itinerary and wifi issues prevented me from accessing the itinerary while in Dubai. Our driver showed up and asked us where we wanted to go. I told him to the places listed on the itinerary - he did not appear to know what was on the itinerary. I asked him not to drive off if he did not know what was on the itinerary, but he drove off anyway and made a phone call while we were driving. Whomever he spoke to apparently told him a few places to take us. To the driver's credit, he did appear to do his best. But it seemed like the company just had someone with no tour guide experience pick us up and drive around haphazardly. We did not go to all the sites. We went to/stopped at approximately 5 out of the 10 advertised. Underwhelming at best.
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and disappointment you experienced during your tour in Dubai. Your experience does not reflect the standard we aim to provide. Our drivers are always given detailed itineraries in advance, and they are expected to be fully aware of the scheduled stops prior to pickup. It’s clear that in your case there was a breakdown in communication, and we regret the frustration this caused — especially while you were dealing with limited WiFi access and unable to view your itinerary. While we appreciate your acknowledgment that the driver tried his best, we understand that visiting only approximately half of the advertised sites and feeling the day was unstructured is not acceptable. We are currently reviewing this incident internally to understand what went wrong and to ensure it does not happen again. We would welcome the opportunity to make this right. Please reach out to us directly with your booking details so we can further investigate and discuss appropriate next steps.
