This company allowed me to book the tour, did not confirm, did not answer a SINGLE message or phone call the entire time and then it turns out THEY WERE CLOSED THE DAY I BOOKED. So I wasted my time on my vacation when I could've used another service and actually enjoyed my time. The worst experience with a tour I have ever had, zero customer service, zero response, absolutely terrible. If you want to book with these clowns, don't waste your money.
Dear Anika: Unfortunately there was a mistake in the platform set up, we didn´t receive your booking request (by mail or phone), hope you understand it was not our fault as it was a platform configuration issue. Have for sure our service standards are the best, we reply as soon as we receive a booking request and confirm every single booking as soon as we can, our picking ups are always on time and the staff is commited to excellence service. It´s not fair for the company, suppliers and the whole staff to receive this dreadful comment, specially it this is not our entirely mistake. Please email us with a phone number or email address so we can discuss your issues personally and solve this missunderstanding. Despite this issue, we hope you had a great time in Peru, if there is anything you may need from us, please don´t hesitate to contact us. Look forward to hearing from you soon! Rene Hurtado V. General Manager
