Gemeinsame Valencia Bier Bike Tour

Not a beer bike, after booking they told us it was broken and moved us onto a boat instead, by the other reviews it seems this has been happening for a few months now yet the service is still being offered. They then tried to change the time of the booking and said the drinks that were listed on Viator were not included and we’d have to pay extra if we wanted the wine. After saying that we would cancel they had a change of heart and we got the drinks included and the original time booked. The actual boat trip was good and the captain was very nice and friendly, the boat does have pedals like the bike but they’re just for show and it has a motor so you don’t really pedal at all

We had booked the beer bike and then we arrived and he let us know that the beer bike was broken... then we got an alternative on the beer boat. Have we had nice time only pity it was not communicated

It’s a total scam. Do not book this activity. I booked this for my friend’s bachelorette, and the day before we were told that the “bike was broken.” No reimbursement options were offered, only a boat alternative. My friend doesn’t like boats, but since we were 8 girls and had less than 24 hours to find another activity, we felt pressured to go ahead. A few hours later, I received another WhatsApp message saying that our package included 3 glasses per person and asking which drinks we wanted. When I replied, I was then told that our package actually included only 2 glasses. He repeatedly told me to check my reservation, and when I did, I saw that what we had actually paid for was 1L per person. When I pointed this out, he replied saying that yes, their glasses are “half a litre each.” At that point, it already felt very suspicious: the bike was broken, they apparently only have one bike (I asked and he confirmed they only have one), and the drinks included did not match what we had paid for. Unfortunately, it got much worse. When we arrived, we discovered that the boat pedals were also broken, so we couldn’t pedal at all. We could only use the engine, which completely defeated the whole purpose of booking a biking activity. The drinks situation was even worse. The bottles provided on the boat were already OPENED from the previous group. We had around 2–3 bottles in total: 1–2 bottles of water, small Coca-Colas, and 2 sangria bottles that were already half opened. When we questioned why this did not match the 1L per person we had paid for, and why we were being given opened bottles, we were told that this was what our package included. I told them that giving customers already opened bottles is absolutely unacceptable and frankly disgusting, especially given these drinks clearly cost almost nothing (we saw those same bottles at .50 cents at the supermarket). The fact that they couldn’t even provide new, sealed bottles was shocking. To make things worse, the captain, Eric, was extremely aggressive. He insisted the boat “worked fine” when it clearly didn’t, and claimed the opened bottles were “fresh,” which was completely unacceptable. Broken bike, broken boat, misleading information, opened drinks, and aggressive customer service. Avoid this company!

Absurd experience, we had a great time. Maximum availability and attention to customers. The beer we drank is of high quality. Really recommended for those who want to get around the city by bike and enjoy the scenery.

A great experience, we went around the city cycling and drinking beer, highly recommended if you are in Valencia

Super fun experience, we came on vacation and saw this activity that we had never done and did not even know. I can tell you it was super addictive we took a tour of the city drinking beer, I must say it was a nice discovery this experience. Super recommended!!! The great beer, the guide was very nice and told us the story of the city. What’s more, drinking beer while cycling with friends is an experience you can’t miss. A memory that has remained in our hearts ❤️ Thanks for everything

It was a truly unique experience to be able to take a tour of the city of Valencia (very beautiful ) with my friends drinking beer on a bicycle

Well we wanted to share our good experience with this activity, communicative all the time and very committed team, they pass the time faster than enjoyable you do everything, they include three drinks per person free which is very appreciated. We had a sunny day, so for a movie, we'll be back for sure. Thank you.

Very fun experience to do with friends, we had a lot of fun and we toured the city, the bike driver is very nice and helpful. We'll do it again thanks

No one came, no one answered until 3h later, nefarious experience, lack of professionalism on the part of the platform, I will certainly tell everyone what you did.