Ganztagestour 360 San Cristobal - Das Beste der Insel

Dear Customer On behalf of BM Tours, we would like to offer our most sincere apologies for the confusion you experienced in San Cristobal. We wish to clarify that what occurred was not an attempt to mislead you, but rather an unfortunate series of logistical events. Our local provider, Mr. Stalin, lost his mobile phone the night before the tour, which created a critical communication gap. This led to a coordination error at the pier, where you were mistakenly assigned to the wrong vessel. We deeply regret that this caused you to feel distrust; we want to assure you that all our operators are fully registered professionals. We completely understand your frustration. Since the service did not meet your expectations or the terms of the contract, we have immediately processed your refund through your payment platform.

Dear, Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns. At Bmtours, we pride ourselves on providing comprehensive tour packages that ensure our clients have a seamless and enjoyable experience. When you book with us, you benefit from: 1. Guaranteed Tour Reservations: We secure your tour spots in advance, ensuring you won’t miss out on any activities or experiences. 2. 24/7 Assistance: Our team is available around the clock to assist you with any needs or issues that may arise during your trip. 3. Transfers and Logistics: We handle all your transfers, so you can relax and focus on enjoying your vacation. While it might seem tempting to try and save a few dollars by booking tours directly upon arrival, it can be quite risky, especially in a unique destination like the Galapagos. Availability can be limited, and the potential savings are often outweighed by the inconvenience and uncertainty. We understand that everyone’s travel preferences are different, and while Roatan and Belize are beautiful destinations, the Galapagos Islands offer a truly unparalleled experience with their unique wildlife and pristine landscapes. We were available at any time to assist you and would have been more than happy to help resolve any issues you encountered. Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future. Warm regards,

We appreciate you sharing your experience with us. Hearing that the tour lived up to your expectations makes us really happy. Please don't hesitate to get in touch with us if you ever need our services again; we look forward to helping you!

Dear Sarrang Thank you for your comment; the vast majority of Galapagos excursions include traveling by boat to these magnificent islands. We very are very disappointed that this journey did not provide you with complete satisfaction. If you had notified us that you were not comfortable traveling by boat, we would have offered you other options. We hope you enjoy your visit to Galapagos Islands and hope to see you again soon.

Dear Susan, Thank you for sharing your experience with us. We apologize for any discrepancies between your expectations and the boat provided. We take your feedback seriously and will address the issues you've mentioned with our team to ensure improvements are made and we hope to have the opportunity to provide you with a better experience in the future.

Hello Dennis, we are sorry about this inconvenience. There was a problem with the platform and this booking didn't appear in our system. However, you had another tour with us in Bartolomé and everything went well. Once again we are sorry about this, and we'll proceed with the refund.

Hello Claudius, Our guides in San Cristóbal have informed us of the situation that occured on the day of the excursion, first we must say that the excursion did take place, but for safety reasons, since the tide was very strong that day, it was only done until certain point. All the participants who were on the boat understood the situation, agreed and enjoyed the excursion. Second, our guide contacted you and wanted to take care of you since you were not comfortable, but you only wanted a full refund of the excursion, something that we could not offer since the excursion was given. Third, the issue with the weather was beyond us, we are in an area where most of the year is good to visit, but unfortunately the weather is unpredictable and the tide can become very strong at any moment. Our guides cannot leave passengers adrift, which indicates that leaving you an hour abandoned at sea is impossible since it´s law at the islands. What interests us as providers of tourist services is that more people come to know this incredible place that is the Galapagos and leaving passengers abandoned would not only go against this, but it would be so harmful, since we always ensure the safety of our passengers.

Hi! We are sorry you were not able to appreciate more of the fauna, you traveled during a great season and the weather is usually very nice & you are able to see animals, but this situation is out of our control. If the tour guide mentioned that you could see them it's because you usually can during this time, like we stated before. In regards of the snorkel equipment, we appreciate your comments and we will proceed to check on them. We hope you had good time in Galápagos! :)

Hello! The 360 Full Day Tour main attraction is the snorkeling activity in the several points mentioned in our itinerary. The fishing activity mentioned on your review depends on different factors (time, traveleres requests, etc). We still hope you had a great time in Galápagos :)