Gründung der Phantoms Adults Only Walking Tour

Extremely poor experience. We signed up for a tour. About 15 people showed up at the meeting spot on time and no tour guide showed up for over 20 minutes. Multiple people called the booking number and they were unable to provide any explanation or resolution besides a "rain check" -- even though we were tourists and not able to come back another time.

This company lacks ethics in every way. The guides are trying to do their best, but the company and its "management" team keep changing things at the very last minute, everything is improvised and unprofessional; affecting both the guides and the guests. This company clearly does not care about the experience, it's all about the money. Guides: Do not think of working here, it's the worst "job" ever. Guests: DO NOT hire this company, there are better ones out there

I would strongly recommend looking elsewhere for a walking tour in Philadelphia. Based on what I observed, I have serious concerns about how this company operates and how its guides are treated. The treatment of guides came across as exploitative, disrespectful, and at times outright mean. What makes this even more concerning from a customer perspective is the apparent lack of proper training for newer guides. People are paying for what is advertised as a professional guided experience, but some guides appear to be sent out to conduct tours without being adequately prepared or trained to deliver the product customers are purchasing. That isn’t fair to the guides who are put in that position, and it certainly isn’t fair to paying customers. When you’re selling a guided historical tour, customers should reasonably expect a knowledgeable, properly trained guide and an experience that matches what was advertised. There are plenty of walking tours in Philadelphia. I would spend your money with a company that invests in its guides, treats them with respect, and takes the quality of the experience it sells seriously.

Unfortunately, my experience with this company was extremely disappointing. The way the guides are treated is exploitative, disrespectful, and, at times, abusive. There seems to be very little consideration for the people who are actually representing the company and interacting with customers. What concerns me even more is the lack of proper training for new guides. People are being put in positions to conduct tours without receiving the appropriate preparation or knowledge to provide the experience customers are paying for. As a result, the quality of the tours suffers significantly. In my opinion, the company is selling a product that does not consistently match what is advertised. Customers deserve transparency, professionalism, and a quality experience—and employees deserve to be treated with respect and properly trained to do their jobs. I would strongly encourage anyone considering booking with this company to do their research and read the reviews carefully before spending their money.

Claire led us on an amazing tour filled with wonderful stories. She has a deep knowledge of history and she was a great guide.

Kaye was a terrific guide with great historical knowledge and very personable. We really enjoyed our evening with her.

Our guide Kay was excellent!! Definitely a great mix of spooky and history. We had friends in town from Florida and this tour gave a wonderful walking tour of old city. Kay also gave members of our group ghost hunting tools as we walked around, which was fun. Even in between locations she had really cool stories as an expert ghost hunter. If you need a good stop to eat before the tour which starts at 9pm., National Mechanics was a great restaurant- old historic bank, in walking distance to tour meet up. 5 stars all around for ghost city and Kay!

+2

Went with Kay as our guide. She was absolutely wonderful and super informative about the area and ghosts. This is one of the cool tours where they let you use some of the equipment. Had a lot of fun and the walk was good exercise!

Pat was an amazing guide. A lot of history and humor and spooky in one night. Everyone felt involved. It felt like hanging out with friends and exploring the city in a nice atmosphere.

Lots of historical information with a few ghost stories mixed in. Had a great time and learned a lot