Florenz: Audioführung durch die Uffizien-Galerie unter Leitung des Reiseleiters

Dear Guest, thank you for sharing your opinion. We would like to clarify that our service allows guests with a reservation to access the museum according to the established procedures, but the mandatory security checks at the entrance are managed directly by the museum and are beyond our control. We remain committed to providing an efficient service and continuous support to our guests. Kind Regards ACCORD Team

Dear Guest, thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience from start to finish. Our staff at the meeting point always strives to make guests feel welcome, and we’re delighted that you enjoyed your tour with Yaniel. His passion and knowledge truly make each visit special. We’ll be sure to share your compliments with him and the rest of our team, they’ll be very happy to know their efforts were appreciated. We hope to welcome you again soon for another memorable experience in Florence! Warm regards, ACCORD Team

Gentile Cliente, grazie di cuore per la sua bellissima recensione! Siamo davvero felici che lei abbia apprezzato la visita al museo e che Yaniel sia riuscito a rendere l’esperienza ancora più piacevole con la sua disponibilità, simpatia e competenza. Ci fa piacere sapere che la sua guida abbia aiutato a orientarvi all’interno della Galleria e a comprendere meglio le opere e le sale. Speriamo di rivederla presto in uno dei nostri prossimi tour per continuare a esplorare insieme le meraviglie dell’arte e della storia! Cordiali saluti, ACCORD Team

Dear Customer, thank you for taking the time to leave us this review. We are truly delighted to hear that you enjoyed the museum and its artworks. Our goal with the tour we offer is to provide you with an enriching experience and expand your knowledge. We carefully selected a collection of what we consider the most significant works to give you an overview of the museum while focusing on specific highlights. We would like to point out that once the tour is over, every guest is free to explore the museum independently, as the ticket provided is valid for the entire day. We will take your feedback into consideration, perhaps as inspiration to vary or enrich an already diverse tour. Kindest regards, ACCORD Team

Gentile Ospite, grazie per aver condiviso la tua esperienza con tutti noi. Grazie per le tue bellissime parole, ci fai capire che abbiamo lavorato bene nel confezionare questa esperienza. Siamo lieti di leggere che la nostra host ti ha accolto nel migliore dei modi. Le nostre visite guidate intelligenti sono il nostro nuovo tipo di prodotto che permette agli ospiti di visitare in modo intelligente e di godersi la visita nella propria lingua. Ci auguriamo che vorrai provare tutte le altre visite guidate smart che abbiamo! I nostri migliori auguri, Team ACCORD

Dear Guest, Thank you for writing this review, but we are sorry to hear that you are not satisfied with our service. I would like to better understand why you do not consider this experience as a guided tour since it includes an audio guide already included in the price. Therefore, I do not understand who or how you were asked for an additional 5 euros for something you already have, including a certified and experienced live guide who accompanies you throughout the tour, providing valuable additional information in case the audio guide is not sufficient. All of that at a very cheaper price than a usual guided tour! Regarding the digital booklet, we usually send it via WhatsApp or, in its absence, via email. Have you checked your spam folder? We reiterate our regret that you were not pleased with your experience and remain available for any further clarification. Best regards, ACCORD Team

Gentilissimi, è sempre un piacere per noi leggere queste recensioni da parte dei nostri clienti. Scegliamo accuratamente i nostri collaboratori e siamo certi di avere nella nostra squadra delle guide turistiche preparate, coinvolgenti e appassionate del proprio lavoro. Informeremo Ilaria delle vostre bellissime parole e speriamo di rivedervi presto!