Führung durch Alhambra, Generalife und Nasridenpaläste in Granada

A tremendous discovery of this magical place thanks to our guide Alberto Moreno who accompanied us for 4 hours to share his passion for his country, particularly the Alhambra.

A tour was booked in German for EUR 60 per person. Three days before the appointment, a confirmation was received again. Two days before the appointment, a cancellation was sent via WhatsApp, stating that my wife and I would be the only participants and offering a private tour for an additional payment of EUR 120 or a simple visitor ticket in exchange for a refund for the tour. We decided on the latter and received only half of the paid price back, thus paying EUR 30 per person for a simple ticket instead of the regular price of EUR 15. This was justified by stating that fees and commissions had been incurred. If there is a system behind this, it is a real money-making machine. Never again!

Be mindful that if you are late for the start time even by 10 min and if the group has entered the Alhambra you will not be able to join and you will be left at the entrance with no assistance. Unfortunately this happened to us and we tried desperately to contact Granada A Pie who had our ticket to enter the Alhambra and refused to assist us in anyway. Their response was basically- too bad not our problem. If you are visiting the Alhambra purchase your tickets directly through them as they are there on site to assist.

The visit has been excellent, due to the beauty of the Alhambra, because of it. In how organized it was and to a greater extent due to the excellent guide, Marta, who accompanied us on the visit. Marta has been a perfect example of knowledge, friendliness, and telling anecdotes perfectly related to each moment of the visit. A visit that you cannot miss.

We are 5 Canarians and we are delighted with the visit that our guide Ramón has given us. He has explained everything in detail and with a perfect pace to facilitate understanding. Fully recommended.

Visit cancelled the day before, refund never received — avoid! Booking for the guided tour of the Alhambra and the Nasrid palaces (ref. GYGWZAZ8XB62). The day before the visit, Granada a Pie informs us by email that the guide is cancelled. Yeah. But what they fail to make clear: the slot for the Nasrid palaces has been moved from 12:00 to 17:30, without our consent. As a result, we couldn’t organize ourselves in such a short time, we couldn’t access the Nasrid palaces. The agency promised a partial refund in its message. Several days later, nothing. Double harm: the uninsured guided tour, and the Nasrid palaces inaccessible because of a last minute unilateral change of schedule. You should absolutely avoid.

AN ABSOLUTE EMBARRASSMENT let us know 24h before the visit that they do not have tickets and that they do not know if they will, we made the reservation 1 month before. In the end they tell us that they do not have tickets and that we will not be able to make the visit. There are relatives who have come from latam for this. Wasting time and money and leaving without being able to see the monument because of these scoundrels. They give us no alternative and the worst part is that they leave us no room to look for it. No doubt don't waste your time with this mob, they're gonna rip you off.

They can change your tour time and offer no refund. Ours was moved from noon to 5pm which we can’t do. They told me to read the small print and it’s too late to change!

Granada a Pie sells Alhambra tours for which they obviously do not have any secured tickets. If they are unable to obtain tickets for the time booked, the date is simply postponed unilaterally – without consulting customers. In our case, the tour was postponed by two hours from 1:00 p.m. by email, less than 1.5 hours before the original date. The entire group had already arrived, and most had not even received the message in time. When we contacted by phone to clarify the situation, we were greeted with unkindness and complete incomprehension. Instead of goodwill or even an apology, there was no accommodation whatsoever – neither an explanation nor an appropriate solution was offered. This approach is absolutely unacceptable: Anyone who sells tours for fixed time slots without actually having the corresponding tickets deliberately deceives their customers. Combined with an arrogant and unhelpful customer service, this is a company that is better not trusted with your money. Clear recommendation: Book Alhambra tickets exclusively directly through the official website and avoid third-party providers like this.

Even though we are far from fully understanding Spanish, the visit was fantastic and very immersive. Our guide, Carmina, was very dynamic and showed us the most relevant viewpoints of the site. Nasrid Palaces is like a waking dream.