Tour was a little disorganised and felt rushed. We left late from the collection point, and then on route had a stop at an argan oil place that wasn't on the description. This one felt pretty commercial. The driver was okay - got us there and back safely, but was very much just there to drive and any communication on what was happening was pretty poor. The quad biking was fun and the views were amazing but it also felt rushed. We were dropped off for the quad bikes by the driver, and then he disaapeared without letting us know what was happening. The quad guys then took us over to the camel guys (driver still no where to be seen) but by this point it was basically the very end of the sunset. The sunset camels were also okay but we enjoyed our previous camel experience more. We ended up trekking in the dark, which was okay, but the camels stumbled a couple of times which given they were all tied together tightly, was a little nerve racking. We also didn't know what was happening with the dinner show at this point, and knew we were well behind schedule. The driver did return just as we got back, and took to us to the dinner show, but still no communication. Turns out the dinner show was at the argan oil stop from earlier that day. The dinner show was fairly average. The staff at the venue were lovely, super helpful and friendly, and the performers were very talented. There was plenty of food and it wasn't bad. Overall, we mostly enjoyed it, but compared to other experiences we undertook during our stay in Marrakesh, we'd say our experience was fairly average overall.
Thank you for your detailed feedback, which helps us improve our services. We are sorry to hear that some aspects of your experience did not meet your expectations. To address your comment, the visit to the argan cooperative is indeed mentioned in the program description. It is intended to give you the opportunity to discover an important aspect of Moroccan culture. We regret if this wasn’t perceived as such and will make sure to communicate it better in the future. Regarding the pickup, it is noted that it can take up to an hour depending on the different pickup points. We understand this may have given the impression of a delay, and we will do our best to minimize this in the future. We are glad that you enjoyed activities like the quad biking and the dinner show, although we have noted your feedback about the timing and communication. These points will be shared with our team to make concrete improvements. We hope to have the opportunity to provide you with a better experience during your next visit. Thank you again for your valuable observations!
