Great way to explore Nafpoli
Tour guides were fabulous. A great way to explore the area. Especially since it was very warm out Wines were excellent and tour of Mycenae was very different. So glad we had the opportunity for this tour vs just wandering the town. Thank you !
Antwort des Anbieters
Thank you so much for the review! We're thrilled you enjoyed the Mycenae archaeological site and the exceptional wines!
This tour was really more...
This tour was really more of just transportation to two places (Mycenae site and a winery). So for that reason, it feels like it was over-priced. There were also problems with communication between Viator and our drivers. Our drivers were wonderful people with some knowledge to share on the drive. But since they couldn't accompany us into the site, it was self-guided by every means. There was also confusion over whether or not we had to pay for entrance at the Mycanae or whether it was included (misrepresentation on the Viator write up). We would have liked more time at the ruins, and I expressed that in my communications with Viator in advance. But instead we were rushed at the ruins and had plenty of time at the winery. Both experiences (Mycanae and the Winery) were great attractions, but this package was just far too expensive given the shorter driving distances.
Antwort des Anbieters
Τhank you for taking the time to share your feedback with us, Nora! We truly appreciate your review, as it helps us improve our services.
Regarding the time allocated at Mycenae, we had a scheduled appointment at the winery, which was subject to availability, so the itinerary had to be balanced accordingly. The duration at the archaeological site was in line with the average visit time for most travelers.
As for the entrance fees, all tickets were indeed included in the price of the tour. Unfortunately, there was a miscommunication, which we identified and promptly refunded you to ensure fairness. The tour package you booked covers all entrance fees, and we regret any confusion that arose.
We would also like to clarify that a licensed guide is not included in this tour, as clearly stated in the exclusions. The driver, while knowledgeable and happy to share insights, is not a licensed guide and therefore cannot accompany guests inside archaeological sites.
That said, we are pleased to hear that you enjoyed the destinations themselves and the interactions with our drivers. We take pride in delivering exactly what we promise, and we always aim to ensure a smooth and enjoyable experience for our guests!