Chichen Itza Kleingruppentour – Besser erleben, All Inclusive

Dear Kimberly, Thank you very much for taking the time to share your experience with us. We’re happy to know you enjoyed the visit to Chichén Itzá, the guidance provided during the tour, and the overall organization of the day. The period you traveled with us was during the Christmas holiday season, which is one of the busiest times of the year in the area, and crowd levels are higher everywhere. Even under these conditions, our team always does its best to keep the experience smooth, relaxed, and enjoyable, and we’re glad this came through during your tour. We truly appreciate your feedback and your recommendation, as it helps future travelers and allows us to continue improving our service. Thank you for choosing OlMar Travel, and we hope to have the pleasure of welcoming you again on another adventure in Mexico. Best regards, The OlMar Travel Mexico Team

Dear Glen, Thank you for your feedback. We’d like to provide additional context for future travelers considering this experience. This tour is intentionally designed for guests who prefer a high-quality, small-group experience focused on comfort, learning, and efficient organization. Time at Chichen Itza is spent inside the archaeological site, with structured explanations that allow guests to fully understand the history and significance of the monuments — a key reason many travelers select this tour over faster, less guided options. Regarding transportation, your group had five hotel pick ups in total, including your hotel. The overall pick up process takes around one hour, as clearly stated in the tour details. Guests picked up earlier may perceive this as longer, which is standard for shared tours with hotel transportation. Brief transportation stops may occasionally be required on a full-day tour, particularly when traveling with families. These are handled efficiently and with guest comfort and safety in mind. While there are lower-priced tours available, they differ notably in structure and inclusions. Many include larger groups, commercial stops, additional entrance fees, shorter time at Chichen Itza, and limited cenote (not Ik KIl) visits. In contrast, our tour offers a semi-private format (up to 18 persons), no commercial stops, approximately three hours at Chichén Itzá, a visit to Ik Kil cenote with lunch and ample swimming time, lockers and life vests included, all entrance fees and taxes covered, and a dedicated English-speaking guide. This experience is best suited for travelers who value clarity in pricing, thoughtful pacing, and an immersive cultural experience. We always recommend reviewing the itinerary and inclusions prior to booking to ensure the tour aligns with personal travel preferences. Best regards, The OlMar Travel Mexico Team

Dear MaiLing, Thank you for taking the time to share your feedback. We’re glad to hear you found the guide nice. Before booking, all guests are encouraged to review our cancellation and refund policy, which is clearly stated on the tour page. That policy applies in this case. Even so, we are always willing to look for solutions when we are informed in advance that a guest is unwell and unable to join the tour. In this situation, however, we were notified at 3:00 PM on the day of the tour that your mother did not attend. Unfortunately, this was not communicated before the tour, nor prior to pick up time. In such cases, the policy for cancellations made less than 24 hours before departure applies, and refunds cannot be issued. Additionally, this specific departure was scheduled for 17 guests (with a maximum group size of 18). We also had two guests on a waiting list, precisely in case someone could not attend. Had we been informed ahead of time, we could have offered the spot to another traveler and processed a refund for your mother. Unfortunately, last-minute notice made this impossible. Regarding the value of the tour: at this time, there are no equivalent tours on Viator offering the same conditions: a small group, no commercial stops, 3 hours at Chichen Itza, Ik Kil cenote with 2 hours including lunch, swimming, lockers, and life vests, all entrance fees and taxes included, no extra payments, and an English-only guide who does not switch between languages. If these elements are not a priority, we fully understand. We do offer more affordable options on larger buses, and there are other tours on Viator with different formats and price points. Ultimately, each traveler chooses what best suits their comfort level and budget. As for Valladolid, the 30-minute stop in the historic center is exactly as stated in the tour description and schedule. We appreciate your feedback and wish you the best in your future travels. Best regards, The OlMar Travel Mexico Team