Bevorzugter Einlass: Vatikanische Museen und Sixtinische Kapelle

I have to admit, I was a bit skeptical before booking this tour. You hear so many mixed things about crowded tours and long lines, so I had my suspicions. But I am so incredibly glad we went ahead with it. From start to finish, the tour guide was exceptionally helpful and accommodating. Managing a tour like this with kids can easily become stressful, but they made us feel completely looked after, ensuring everyone in the family was comfortable and engaged. Seeing the Vatican City and the Sistine Chapel with this guide turned what could have been a hectic day into a lifetime experience. If you are on the fence like I was, just book it. I honestly cannot recommend them enough!

The signage for the “express” line to the Sistine Chapel and Vatican museums was misleading so it took us awhile to find someone to ask where we enter. Also confusing is that someone called me the day before our entry date saying our time had changed. They sent an updated ticket for two. Having two times and two sets of tickets was confusing but we wanted our original time slot. I had to show both tickets and explain what happens to two different people to enter.

I would give rate of Zero if I can. Late cancellation 5 minutes before the activity. The address is incorrect and cannot be found. Call them and said full booking and no ticket for us. Do not buy this. 避雷

Please avoid if you do not want to lose your money! I have never received the tickets from this agency and I doubt if that agency even exist lol. I was in front of vatican museum with my mum on wheelchair and waited for the tickets but they did not show up. No sorry, no information,no message, nothing. They do not answer the calls/emails/message/whatsup and when I asked volunteers in vatican museum nobody know this agency. It is an obvious scam and I'm surprised that Viator has such an unverified agency in offer. I have made a claim but the viator can not really help. Its a shame, it was was my first and last purchase via Viator because they are not able to protect their customers from fraudulent agencies.

Very Nice and excellent gide. We learned a lot and we recommand the agency to everbody. Everybody from the agency were very kind

Dear Viator and TripAdvisor teams, We are writing to formally express our deep disappointment and indignation following the abrupt and unacceptable cancellation of our Vatican Museums and Sistine Chapel tickets, booked through your platform. Booking reference number 1655680451 Cancellation (BR-1271719575) The cancellation email reached us just 17 minutes before arriving at the entrance to the Sistine Chapel, after planning this visit with care and anticipation. We would like to emphasize that we all traveled from Milan to Rome specifically for this visit. My mother, in particular, is a devout Catholic woman who is currently unwell, and this experience meant far more than a sightseeing activity—it was a spiritual moment she had been longing for. Adding to our frustration, we will not have another opportunity to visit, as we are in Italy on vacation and our itinerary continues through other cities in Italy and other countries following this stop in Rome. This visit to the Vatican was planned as a once-in-a-lifetime moment—one that now has been taken from us with no warning. Your last-minute cancellation showed not only a complete lack of professionalism, but a serious failure in communication and responsibility. We were given no alternative, no compensation, no assistance. It left us helpless at the very doors of the Vatican, trying to process the news while comforting someone who was emotionally devastated. We find this level of negligence unacceptable, and we urge you to take full responsibility. This situation has caused genuine emotional distress, and we demand proper compensation for the damage caused. We expect a prompt and serious response to this matter. Sincerely, Marjorie

Excellent, everything was clearly explained to us which was important as there pope passed away during our stay and we were unsure what to do. The team was excellent in telling us what to do & reassuring us.

Skipped the line actually worked, the line was insanely long . But we skipped all the way and went inside . They sent our tickets the day before our reservation

Bought our tickets few weeks in advance. Got a call the night before saying they were changing our time by 2.5 hours. Don't see the difference between this and buying for less directly from Vagican Museum website

The operator cancelled at 10:30pm the night before without notifying me. No call and no show. They did not offer a refund. Scam company.