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Julianne was a great tour! Pointed out things to look for abd tried to weave thru the crowds for the best views. Friendly and knowledgeable.

Non informative and very little instruction. Check in process, the women was rude. Experience was awful

The Basilica was breath takingly beautiful on inside 1st floor but was told by guide at end of 1st floor, my ticket was not including 2nd floor balcony! The guide jumped from predominantly French to some English & I booked requesting English, plus ticket was $44 and 2nd floor balcony not included??! It was a very dissappointing Tour.

They booked our tour time wrong, therefore, they didn’t have the right tour guide that spoke English. They buddied us to tour in Spanish and told us if they find the English guide we can follow. They ended up finding the guide while inside the building, but it was too late and she was already done on her part. So, even though we did get to go inside and looked around on our own we didn’t get to hear the history of what we were looking at. They did offer to join another English group later on that day but we had other plans made. We were pretty upset about everything since we did pay enough money, and we didn’t get a refund at the office. We will not book with them in the future.

Even with AI, you wouldn't be able to create the rudeness, complete lack of professionalism, attention to detail & sheer incompetence of the staff in Piazza San Zaccaria. I bought the ticket for the whole tour of the Basilica (the most expensive option) which included the visit to the Pala d'Oro, the Museum & the Terrace. The clue that things were not going to go well was when one of the staff started handing out tickets at the meeting point. When you initially book, you're asked to select a time. I chose 10.15am but the ticket handed to me clearly had 11am printed on it. When I tried to clarify the time with her, she walked away. Once inside, all visitors follow clearly cordoned zones that allow you to access the "extras" if you've paid for them. The moment I showed my ticket to access the Pala d'Oro, I was denied entry. Fortunately, two of the Basilica guards asked to see the original voucher. It clearly showed that I had indeed paid for the extras. They accompanied me to the Exit, told me to get The Tour Shop to reprint the correct ticket & then return without having to stand in line again. On returning to the meeting point, I explained to the staff what had happened but instead of printing the correct ticket, they told me that they couldn't do anything & I could simply buy another tour inside & they would give me a "partial refund". The young lady at the Front Desk added it wasn't their fault & I could try booking another day. No consideration was given if you were a visitor that had crossed the Atlantic, taken a train from Rome to get to Venice & made this booking for the Basilica 4 months in advance. If I could give this company Zero Stars, I would. Their incompetence & fundamental refusal to even try & rectify a problem of their own making should make potential travelers wary of booking ANY tour with them. Find another way/company to visit the attractions in Venice. This one takes your money, gets it completely wrong & leaves you without seeing one of Venice's marvels, despite planning 4 months ahead.

They changed our time and put us with a Spanish group and there was nowhere on the instructions that said you had to cover up so we had purchase scarves. We had to download an audio guide which was rubbish a complete waste of money. We also had trouble finding meeting point

We had a change in getting into Venice and was not contacted after emailing calling and texting AND NEVER GOT A REPLY. AND HAVE NEVER BEEN CONTACTED since. We never got to go. So this was POORLY HANDLED by Viator

Great experience, the guys at check in very nice and prepared, they speak all languages, I was surprised! The basilica is beautiful and with an expert guide like the one who accompanied us the experience becomes even more beautiful! Highly recommended

Basilica is a real masterpiece every one should visit. Our guide was good and the priority access was very important to skip the long line

The arquitectura and paintings. The entrance “Only” includes part of the Basilica. I was disappointed when not all parts of it were not included.