Navigationskanal Beagle Pinguinera

Estimado Raul, Lamentamos lo ocurrido y entendemos la preocupación que pudo haberle generado la situación. Queremos comentarle que, en este tipo de servicios gestionados a través de plataformas como Viator, las reservas permanecen abiertas a modificaciones o cancelaciones sin costo hasta 24 horas antes de la excursión. Por este motivo, la empresa receptiva no realiza la nominación definitiva de pasajeros hasta el cierre del día previo a la operación. Esto puede ocasionar que, si la verificación se realiza antes de ese proceso de cierre, la reserva aún no figure en los listados operativos del prestador. En estos casos, siempre recomendamos contactarse previamente con la empresa receptiva, ya que desde allí pueden confirmar el estado actualizado de la reserva y asistir para evitar este tipo de inconvenientes. Nos alegra saber que finalmente pudo realizar la excursión y disfrutar de la experiencia, y tomamos su comentario para seguir mejorando la comunicación en estos procesos. Quedamos a disposición ante cualquier consulta. Saludos cordiales,

Dear Hannah, Thank you very much for sharing your experience and for highlighting the beautiful views and wildlife sightings during the navigation. We regret that at certain moments the number of passengers made it more difficult to get a closer view from the side of the boat. We always operate within the authorized capacity limits and environmental regulations, prioritizing both safety and the protection of wildlife. We truly appreciate your feedback, as it helps us continue improving the experience for all our travelers. Kind regards,

Merci pour votre commentaire. Nous sommes heureux que l’organisation et la qualité du guide aient été à la hauteur de vos attentes. Nous prenons en compte votre remarque concernant l’espace à bord, car ces retours nous aident à améliorer continuellement l’expérience de nos voyageurs. Merci d’avoir partagé votre avis !

Thank you very much for sharing your feedback and for taking the time to describe your experience in detail. We are pleased to hear that you enjoyed the wildlife sightings, especially the seals, penguins and birds, as well as the onboard café, which are among the main highlights of this navigation. Regarding the points mentioned, we would like to clarify that the itinerary, navigation duration, viewpoints, and time spent near the penguin colony are defined by the operating company and regulated by local authorities in order to protect the wildlife and natural environment. Both sailing times and viewing periods are clearly stated in the tour description prior to booking. Concerning the guide’s explanations, we appreciate your comment and will share it with the operator, as service quality is very important to us. As for the vessel layout, the catamaran’s design and available spaces follow standard configurations for this type of navigation, always prioritizing passenger safety and comfort. We truly value your observations, as they help us continue improving, and we appreciate you choosing this experience. Kind regards,

Thank you for taking the time to share such detailed feedback. We’re glad to hear that visiting the penguin colony and the sea lions was a valuable experience, as this is one of Ushuaia’s main highlights. We would like to clarify that our company operates as a sales and reselling platform, while the check-in process, port organization, vessel capacity, seat allocation, and onboard services are managed exclusively by the local operating company authorized by the port authority. These aspects are outside of our direct control. Regarding your suggestion to purchase the excursion locally upon arrival, it is important to note that doing so usually means booking with the same authorized operating companies working at the port, as the number of licensed operators is limited and regulated. We sincerely regret that operational issues affected your overall experience. Your comments are valuable and have been shared with the corresponding operating company in order to improve organization and passenger service during peak periods. Thank you again for your feedback and for taking the time to leave your review.

Thank you so much for your kind review! We're delighted that you enjoyed the tour and appreciated the punctuality and service on board. It was a pleasure to have you with us, and we hope to welcome you back to Ushuaia in the future.

Thank you very much for sharing your experience. We’re glad to know you enjoyed the Beagle Channel navigation and that visiting Martillo Island was a highlight of your trip. We appreciate your kind words about the onboard service and also your feedback regarding the ticket office process. We’re sorry for the inconvenience and will work to ensure it doesn’t happen again. Thank you for choosing us — we hope to welcome you again in Ushuaia!

Hi there! Thank you for sharing your experience. We're thrilled to hear you enjoyed watching the penguins and whales, and that the cruise was special for your family. We appreciate your feedback about the viewing areas on the boat and will keep it in mind as we work to improve. We hope to welcome you on board again soon! Best regards,