Strandaktivitäten und All-Inclusive-Tour

Hello Douglas, I will just copy and paste what I already replied to your friends on your 14 passenger group Tracy, Debra, Teresa and Diane: Hello Debra, we understand and apologize for the inconveniences on your tour with us. We did not show up late, we were actually waiting for you since 8:00am, and your group showed up at 8:05am, we appreciated this. We were suppose to leave the terminal at 8:30am, but a couple of families showed up at 8:42am, and we always provide a 15 minutes waiting time, this is why we started a little bit later thas scheduled. This families were not on your vehicle, (you were a 14 passenger group and we have 14 passengers vehicles) but we have to wait for all groups to board the catamaran to get to the island, and we usually take more than 1 transfer vehicle. At the beach restaurant, because of "Polo hurricane" tide was high, but beach activity options: banana boat ride and boogie board were available, ocean wasn't rough, just high tide. Because of the tide, the ladder to get on the catamarn at our usual place, was not really safe to board, this is why we had to go to another pier to board, we were looking for your safety. The restaurant at the beach always has a bar designated at the beach area for cruise ship passengers, because if high tide, we had to use the restaurant bar, but it was 45ft. From your tables, and to control the open bar, because not everyone at the restaurant has the open bar package, you have to go to the bar to get your drinks. Your package includes one full meal and has 5 different options: fish, chicken, burritos, quesadillas or a combo plate with a little bit of the above, and all come with rice, beans and salad, and your open bar includes mixed drinks with tequila, vodka and rum, and also beer is included. Part of your group did the carriage ride activity, and all of you enjoyed the open bar while at the island. We tried the best, as always, but we can not control the weather. We aplogize for not covering your expectations.

Hello Diane, I will just copy and paste what I already reply your friends on your group: Tracy, Debra and Teresa: we understand and apologize for the inconveniences on your tour with us. We did not show up late, we were actually waiting for you since 8:00am, and your group showed up at 8:05am, we appreciated this. We were suppose to leave the terminal at 8:30am, but a couple of families showed up at 8:42am, and we always provide a 15 minutes waiting time, this is why we started a little bit later thas scheduled. This families were not on your vehicle, (you were a 14 passenger group and we have 14 passengers vehicles) but we have to wait for all groups to board the catamaran to get to the island, and we usually take more than 1 transfer vehicle. At the beach restaurant, because of "Polo hurricane" tide was high, but beach activity options: banana boat ride and boogie board were available, ocean wasn't rough, just high tide. Because of the tide, the ladder to get on the catamarn at our usual place, was not really safe to board, this is why we had to go to another pier to board, we were looking for your safety. The restaurant at the beach always has a bar designated at the beach area for cruise ship passengers, because if high tide, we had to use the restaurant bar, but it was 45ft. From your tables, and to control the open bar, because not everyone at the restaurant has the open bar package, you have to go to the bar to get your drinks. Your package includes one full meal and has 5 different options: fish, chicken, burritos, quesadillas or a combo plate with a little bit of the above, and all come with rice, beans and salad, and your open bar includes mixed drinks with tequila, vodka and rum, and also beer is included. Part of your group did the carriage ride activity, and all of you enjoyed the open bar while at the island. We tried the best, as always, but we can not control the weather. We aplogize for not covering your expectations.

Hello Teresa, as we already replied to your friends Debra and Tracy, there was a high tide because of the "polo" hurricane, but the restaurant had a higher confortable area with tables to enjoy lunch and open bar, as you did. The carriage ride is pulled by a mule, and it's around the small town "stone island". As you can see on the activity description pictures, we have to do a 12 minute catamaran ride to get to the island, this is usually a fun part of the trip for most of our passengers. About gratitudes Teresa, I was personally the van diver from the catamaran pier to the ship terminal , and did not ask for a tip, I never do, neither Julio, who was your driver from the ship terminal to the catamaran pier. The catamaran crew has a tip jar, but just on the way back from the island, again, this is optional. We apologize for starting the tour late, we know it was a long wait for you because you showed up 30 minutes before start time, wich we appreciate, and last couple showed up 8:43, (arranged time was 8:30), and we always provide a 15 minute waiting time. You kept asking me why we had to wait for them, because your group was private on one vehicle, but we were all going on the same catamaran, this is why we had to wait, we did not want them left behind. We again apologize for not covering your expectations and not having a beach for you to enjoy, but sometimes weather changes and we can not control it. Beach activities such as banana boat ride and boogie board were still available, but I understand you were already displeased because of starting the tour 15 minutes after the arranged time.

Hello Debra, we understand and apologize for the inconveniences on your tour with us. We did not show up late, we were actually waiting for you since 8:00am, and your group showed up at 8:05am, we appreciated this. We were suppose to leave the terminal at 8:30am, but a couple of families showed up at 8:42am, and we always provide a 15 minutes waiting time, this is why we started a little bit later thas scheduled. This families were not on your vehicle, (you were a 14 passenger group and we have 14 passengers vehicles) but we have to wait for all groups to board the catamaran to get to the island, and we usually take more than 1 transfer vehicle. At the beach restaurant, because of "Polo hurricane" tide was high, but beach activity options: banana boat ride and boogie board were available, ocean wasn't rough, just high tide. Because of the tide, the ladder to get on the catamarn at our usual place, was not really safe to board, this is why we had to go to another pier to board, we were looking for your safety. The restaurant at the beach always has a bar designated at the beach area for cruise ship passengers, because if high tide, we had to use the restaurant bar, but it was 45ft. From your tables, and to control the open bar, because not everyone at the restaurant has the open bar package, you have to go to the bar to get your drinks. Your package includes one full meal and has 5 different options: fish, chicken, burritos, quesadillas or a combo plate with a little bit of the above, and all come with rice, beans and salad, and your open bar includes mixed drinks with tequila, vodka and rum, and also beer is included. Part of your group did the carriage ride activity, and all of you enjoyed the open bar while at the island. We tried the best, as always, but we can not control the weather. We aplogize for not covering your expectations.

Hello Tracy, we understand and apologize for the inconveniences on your tour with us. We did not show up late, we were actually waiting for you since 8:00am, and your group showed up at 8:05am, we appreciated this. We were suppose to leave the terminal at 8:30am, but a couple of families showed up at 8:42am, and we always provide a 15 minutes waiting time, this is why we started a little bit later thas scheduled. At the beach restaurant, because of "Polo hurricane" tide was high, but beach activity options: banana boat ride and boogie board were available, ocean wasn't rough, just high tide. The restaurant at the beach always has a bar designated at the beach area for cruise ship passengers, because if high tide, we had to use the restaurant bar, but it was 45ft. From your tables, and to control the open bar, because not everyone at the restaurant has the open bar package, you have to go to the bar to get your drinks. Your package includes one full meal, with salsa and tortillas, but does not include extra chips and salsa. Part of your group did the carriage ride activity, and all of you enjoyed the open bar while at the island. We tried the best, as always, but we can not control the weather. We aplogize for not covering your expectations

Hello Hill, our sincere apologies for the non great experience with us. You actually have 5 lunch options for lunch at the restaurant: 1. Breaded fish fillet, 2. Breaded Chicken, 3. Shredded beef burritos, 4.Quesadillas, 5. Combo plate (fish, chicken, quesadilla) All plates have rice, beans and salad. Our company's travelers have tables and loungers by the beach, a little far from the restaurant bar, this is why we accommodate a small bar for only cruise ship passengers, it might be smal, but it actually serves better mixed drinks and beer than the restaurant bar. Anything made with tequila, vodka amd rum is available. Margaritas, piña colada, tequila sunrise, daiquiri. We might not make a margarita with tequila Patrón, but it will not be the cheapest from the liquor store.

Hello Rebekah, it's sad the experience that you had on your activity, but your description is not for our tour. Here at Mazatlan you had a tour with lunch included, open bar and beach activities at a beachfront restaurant that included banana boat ride, horseback ride and boogie boarding. we do not offer snorkeling and definitely not sea lions. We hope our activity was way better than the one you explained above.