Bacalar Seven Colour Lagoon Boat Adventure mit Grilloption

Muchas gracias, Diego! Nos alegra mucho saber que disfrutaste de nuestro tour en la Laguna de los Siete Colores. ¡Esperamos verte de nuevo en el futuro para otra aventura espectacular en el hermoso Caribe Mexicano! No olvides compartir tus experiencias en nuestras redes sociales para que más viajeros puedan descubrir la magia de Bacalar. ¡Hasta pronto! El Equipo de Next Experience Travel

Dear Eugen_S, Thank you for sharing your feedback with us on TripAdvisor regarding your experience with our Bacalar Seven Color Lagoon Boat Adventure. We sincerely appreciate you choosing our tours for your vacation in the beautiful Mexican Caribbean and regret to hear that your experience did not meet your expectations. We aim to address your concerns transparently and constructively. Upon reviewing your booking details, it appears there was a misunderstanding regarding the tour package you selected. You booked the Bacalar Lagoon Boat Tour, which includes an enjoyable experience of the lagoon's natural beauty, complemented by diced fruit and refreshing fruit drinks. However, we understand from your review that you were expecting the features of our Bacalar Grill Tour, which offers a different set of inclusions such as grilled food and additional beverages. We want to assure you that our team made several attempts to clarify the differences between these two distinct tours. This included over ten emails and coordination with Viator, the travel agency through which you booked your tour, to ensure the correct understanding of the package purchased. Our primary goal was to rectify the confusion and ensure your satisfaction by offering detailed explanations and encouraging communication with Viator for any possible adjustments to your booking. Understanding your preference for the Bacalar Grill Tour, we attempted to accommodate your request despite the initial booking for the Bacalar Lagoon Tour. We informed you of the price difference between the two tours, which you agreed to cover. However, due to the Bacalar Grill Tour's more limited capacity and high demand, we were fully booked on the date you desired. Recognizing this, we suggested an alternative date for the Bacalar Grill to try and accommodate your wishes, always aiming to provide you with the experience you were looking forward to. Despite our best efforts to resolve the misunderstanding and accommodate your preferences, it is clear from your review that the situation was not satisfactorily addressed from your perspective. We deeply apologize for any inconvenience this may have caused and understand the disappointment you felt upon learning that the tour you were expecting was not the one booked. In light of the confusion and to avoid further inconvenience, our team made the decision to cancel and fully refund your booking before the tour date. This action was taken not only to prevent a possible misunderstanding on the day of the tour but also to uphold our commitment to customer satisfaction and transparency. We regret that this situation led you to feel as though you were not provided the service promised. We assure you that it was never our intention to mislead or provide an experience that could be perceived as a 'scam.' Our aim is always to deliver quality, memorable tours to our guests and to resolve any issues proactively. Thank you once again for bringing this matter to our attention. We hope that despite this experience, you will consider giving us the opportunity to serve you again in the future, allowing us to demonstrate our dedication to guest satisfaction and the quality of our tours. Best regards, The Next Experience Travel Team

Dear Thrine, Thank you for choosing our Bacalar Seven Color Lagoon Boat Grill Adventure tour. We appreciate your feedback and would like to address your concerns. We want to clarify that upon receiving your reservation, made 15 days prior to your travel date, we contacted you instantly to confirm whether you needed transportation or if you would be arriving on your own. Unfortunately, we did not receive a response from you for over 15 days, despite sending several reminders to confirm. As a result, we made the decision to cancel your tour and issued a full refund as a gesture of good will, as we did not have certainty that you would be joining the tour. We understand your frustration about not being able to communicate while at sea, but unfortunately, we were unable to reach you prior to your arrival. We apologize for any inconvenience caused by the tour being sold out due to the high number of cruises at port that day. We did try to accommodate your party at the last minute, but our availability was limited. Nevertheless, we fully reimbursed you for the tour, as explained during our phone conversation. Your refund is being processed by Viator, and they should be able to provide you with the status of your refund. Typically, it takes 7 to 10 days for the refund to be reflected in your payment method. We appreciate your understanding and hope that you will give us another opportunity to provide you with a memorable experience in the future. Best regards, The Next Experience Travel Team

Hola Julia_R, We are so thrilled you had a wonderful experience, especially as you had such great sightings during your visit to Costa Maya. We will pass your compliments onto Jorge, Hafid and the rest of the team at Bacalar Lagoon, and do hope you can visit us again soon! Best wishes, The Next Experience Travel Team

Hola Afra, Gracias por tomarse el tiempo para compartir sus comentarios y recomendaciones. Nos alegra que hayas disfrutado de tu tour por la laguna de Bacalar con parrillada a bordo y que hayan tenido un día perfecto con nosotros en Bacalar, Costa Maya! Definitivamente compartiremos tus comentarios con Mario y con el resto del equipo! Gracias nuevamente por habernos elegido como su experto local! El equipo de Next Experience Travel

Hola Fanny A, Gracias por tomarse el tiempo para compartir sus comentarios y recomendaciones. Nos alegra que haya disfrutado de su tour en la laguna de los Siete Colores con parillada en el barco y que hayan tenido un día perfecto con nosotros en Costa Maya! Definitivamente compartiremos tus comentarios con el resto del equipo! Gracias nuevamente por habernos elegido como su experto local! El equipo de Next Experience Travel

Hola Solarceo, Gracias por tomarse el tiempo para compartir sus comentarios y recomendaciones durante su viaje a La Baja! Nos alegra que haya disfrutado de su tour de Bacalar Grill y que haya tenido un día perfecto con nosotros en la Laguna de Bacalar! Definitivamente compartiremos tus comentarios con el resto del equipo! Gracias nuevamente por habernos elegido, nuevamente, como su experto local y haber confiado en nosotros para todas sus aventuras en la Baja! Esperamos verlo nuevamente muy pronto! El equipo de Next Experience Travel

Hola LangLev! Thank you for taking the time to share your comments and recommendations! We are glad you had enjoyed our Bacalar Laguna Grill with Certified Crew and you had a perfect beach day with your family at Costa Maya! We look forward to showing you a bit more of Mexico next time! The Next Experience Team

Hola Aisha! Thank you for taking the time to share your comments! We are glad you had enjoyed your visit to the Seven Color Lagoon at Bacalar and enjoyed your day with us in our Laguna Grill Experience. We look forward to showing you a bit more of Mexico next time you are back!