7km Selbstfahrendes Huskyschlittenabenteuer in Rovaniemi

We are a family of 5 and we hired the 7km huskies toboggan tour. On the same day of the excursion we are informed by whatsapp that the excursion cannot be carried out due to lack of snow (surely they knew the impossibility of doing it much earlier since the snow does not disappear in 1 day) but they continue to offer and / or maintain it. Instead we are offered to do something similar but with a 1 km ride on wheels and we would be refunded the difference. As we had it planned and it was our first day there and when we warned on the same day we had no alternative and we trusted them... Serious mistake. We were taken to Husky Park which is in Santa Klaus Village which is the most touristic site, and 5-10 minutes from our hotel. Admission to this site is worth 15 euros per adult and if you turn around by car they are 30 euros more (NOT WORTH IT ARE 3-5 MINUTES) instead they charged us 200 euros p/w for the excursion. We even had to pay extra out of pocket to be able to really be with the dogs and feed them for a while because all the other dogs are behind bars, it was quite a disappointment. I thought that at least after this disappointment the refund would go between what was offered and what was actually offered but after claiming it up to 4 times we are refunded only 50 euros p/p 2 weeks later. Be careful and don't sin on naive people like us.

I have never written a negative review in my life, as I usually try to resolve issues directly with the provider and have always been able to find a solution. However, in this case, I see no other option, as my family and I were extremely disappointed and ended up losing a significant amount of money. We originally booked a 7 km husky sled tour (approximately 4 hours in total) through WonderLappland for around €700 for three people. Shortly after booking, we were informed that due to a lack of snow, the original tour could not take place. Instead, we were offered an alternative: a 1 km ride with a wheeled cart and a refund of €50 per person. Unfortunately, crucial information was not communicated to us: - It was not mentioned that the duration of the activity would be reduced from approximately 4 hours to less than 1 hour. - It was not disclosed that the activity would take place at the public Husky Park in Santa Claus Village. - There was no transparency about how significantly the overall experience and value would be reduced, nor that the alternative would not be adjusted appropriately in terms of pricing. On site, we realized that the entire “alternative” consisted only of a 1 km ride, a small drink, and a single cookie. There were no additional services included. What makes this even more disappointing is that the prices at the Husky Park are clearly displayed: approximately €15 for entry and €60 for the 1 km ride, totaling around €75 per person. Despite the partial refund, we still paid about €183 per person. Had we been given this information in advance, we would never have accepted the alternative and would have booked the activity independently on site. Afterwards, we attempted to find a fair solution with the provider, but all communication was abruptly cut off and no compromise was offered. Our conclusion: a clear lack of transparency and a price-performance ratio that is in no way justified. We strongly recommend that others book such activities directly on site rather than through WonderLappland to avoid unnecessary extra costs. We feel completely overcharged, especially since we later found the exact same alternative activity online with another provider for €110 per person — still more expensive than booking on site, but far more reasonable than what we ultimately paid.

It's a real experience. The ride itself was perceived to be relatively short and controlled. The guides are super nice and take good care of.

It was a great experience! The ride was long enough for both riders to take turns riding the sled and also managed to snap pictures with the huskies. Extra layers were also provided by the host.

Speak as you find. These guys pulled it out of the bag for us. Our original conpany for this, pulled out last minute and left us high and dry. Wonderlapland worked hard to find us a slot on the day and it became the best family exoerience of our lives!! Amazing from beginning to end!!

We Have The Best Time, We, Love Huskies And We Love Dogs, The HOST Was Amazing and We Enjoy, knowing a Little Be More About The huskies, sleds

Booked at last minute due to planned husky drive being cancelled. This was one of the best activities we've done. Really well organised and run. Great to have video and information afterwards about how they compete

The activity was fun. The video regarding the race dogs and their training was informative. Everyone was nice and helpful.

Exceptional experience! I loved it, I will do it again without hesitation. The dog shelter is great, the shelter staff is super friendly, the dogs are adorable. Go ahead!

Fantastic experience! I would highly recommend it. The guides were great, they provided warm outer layers, allowed for time to play with the dogs & gave some great information about sled dogs & racing! The dog ride itself was amazing, I was frozen after but it was amazing. Wear very warm layers & gloves & socks !!