Udlejning af selvstyret båd uden licens i Comer Sø

Thank you for sharing your feedback. We’re genuinely sorry that some aspects of your experience did not meet your expectations. We would like to clarify that you were notified in advance of the delay, and we shared videos from the port to show the situation firsthand. Due to police controls, a significant number of boats were temporarily stopped in the port, creating congestion and delays that were outside of our control. With regard to the boat, it is specifically intended and approved for up to 5 passengers. While we appreciate that everyone has different expectations regarding space, five guests are within the boat’s designated capacity. We always strive to offer a transparent and professional service, and we appreciate your feedback as it helps us continue improving our guests’ experience. We hope to see you again soon! Shusciu Nautical Division

Dear Robin, Thank you for taking the time to share such detailed feedback. We are genuinely sorry to hear that your experience did not fully meet your expectations. Regarding the delay, unfortunately, we are currently in the middle of high season, and the port can become extremely busy. As we are not the only company operating from the pier, we sometimes have to wait for our turn before we can depart. Unfortunately, this is something beyond our control and the exact waiting time cannot always be predicted. We always do our best to minimize delays and keep our customers informed throughout the process. Regarding the cleanliness of the boat, all our boats are thoroughly cleaned every day before being handed over to our customers. We are therefore sorry to hear that you found the boat dirty. Given the high season and the continuous turnover of customers, it is possible that some dirt appeared shortly before your departure, as the boat had been used by other guests earlier that day. Nevertheless, we take your feedback seriously and will remind our team to pay particular attention to this. As for the situation upon your return, we are sorry that the interaction left you feeling uncomfortable. Safety and respect towards our guests are extremely important to us. We are glad, however, that after checking the boat and engine, it was confirmed that there was no damage and that no charge was made. Finally, we would like to clarify the fuel charge. The €25 per hour fuel fee is not a hidden cost. It is clearly stated on the Viator booking page before booking, during the booking process, on the booking confirmation/ticket, and again in the message sent to customers the evening before the activity. We understand that additional costs are an important consideration when booking, which is why this information is provided in advance. We sincerely appreciate your feedback, even though we are sorry that your experience was not the one we aim to provide. We will take your comments into consideration as we continue working to improve our service and provide our guests with the best possible experience on Lake Como. We hope to see you again soon! Shusciu Nautical Division

Thank you so much for your wonderful review! We’re happy to hear that you had an unforgettable experience and enjoyed discovering Lake Como. We’re glad that you were able to relax and fully enjoy the beautiful scenery. There’s no better way to explore the lake and discover its beautiful towns and landscapes from a different perspective! We hope to see you again soon! Shusciu Nautical Division

Thank you for your kind review! We're so happy that your first time on a boat was such a great experience. We can't wait to welcome you back for another adventure on Lake Como. We hope to see you again soon! Shusciu Nautical Division

Thank you for taking the time to share your experience. We're happy to hear that you found the boat easy to operate and that our staff provided helpful assistance. We appreciate your feedback and are glad you had an enjoyable day on the lake. We hope to see you again soon! Shusciu Nautical Division

Thank you for choosing us and for sharing your experience! We’re delighted that everything, from the clear instructions to the condition of the boat, met your expectations. We hope to welcome you back on Lake Como soon! Wish you all the best, Shusciu Nautical Division

Dear Ingrid, Thank you for your review and for your kind words about our team! 🤩 We're sorry the fuel charge came as a surprise. It is not a hidden fee, but a standard operational cost that is clearly stated throughout the booking process, including on your ticket. We're also sorry that one hour felt too short to fully enjoy the experience. Lake Como has so much to discover! We'd be delighted to welcome you back in the future, and next time we recommend booking a little longer so you can relax and make the most of your time on the lake. 🥰 We hope to see you again soon! 🍀 Shusciu Nautical Division

Thank you for your kind words! We're so glad you enjoyed your experience and appreciated our service. Making sure our guests feel safe, informed, and ready to have fun on the lake is always one of our top priorities. We look forward to seeing you again soon! Wish you all the best, Shusciu Nautical Division

Thank you for your feedback! We're glad you had a great experience with us. To ensure transparency, the fuel cost is clearly stated in the booking details before the reservation is confirmed. We hope to welcome you back to Lake Como soon! Wish you all the best, Shusciu Nautical Division

Thank you for sharing your experience with us! We're glad everything went smoothly, from the booking process to your day on the water. Providing a safe and enjoyable experience is always our goal. We hope to see you again soon for another day on the lake. Wish you all the best, Shusciu Nautical Division