Transfer GRU/CGH til Port of Santos (Vice versa)
Beskrivelse
Atendimento ao Cliente Excepcional: Nosso compromisso com a satisfação do cliente é inabalável. Da reserva ao fim da viagem, nossa equipe de suporte dedicada está disponível 24 horas por dia, 7 dias por semana para ajudar você, garantindo uma experiência sem complicações e abordando quaisquer dúvidas que você possa ter. Luxo acessível: eksperiment eller epítome do luxo a um preço competitivo. Acreditamos que luxo e qualidade não devem ter um custo exorbitante, tornando a mobilidade de ponta acessível a um público mais amplo. Elevando Estilos de Vida: Nossa empresa não é apenas sobre transporte; é sobre melhorar seu estilo de vida. Seja você um viajante de negócios, uma família em férias ou um explorador urbano, nossos veículos redefinere a maneira como você vivencia a mobilidade, adicionando um toque de elegância à sua jornada.
Turmuligheder
Højdepunkter
Hvad er inkluderet
Afhentningssteder og tider
Rejsende kan komme i kontakt for at personliggøre deres afhentningsoplysninger. For at fortsætte med din reservation, kræver vi venligt din fulde rejseplan. Angiv, om transferen skal ske fra havnen til lufthavnen, fra lufthavnen til havnen eller fra et hotel til enten lufthavnen eller havnen.
Rejsendes vurderinger
Vigtig information
- Kørestolsegnet
- Servicedyr er tilladt
- Der er adgang til offentlig transport i nærheden
- Specialiserede sæder til spædbørn er tilgængelige
- Velegnet til alle fitnessniveauer
Anmeldelser(18)
When we arrived, there was someone there to meet us with a sign. We had asked for an Executive SUV for 4 people. The suv was small. 3 of us are over 6 feet tall. We were packed in like sardines. The picture that was saw online was not what we thought we were getting. Returning back was terrible. There was no sign to tell us where to meet the driver. With over 300 people getting off the cruise ship, it was hard to find our driver.
Hello, thank you for your feedback. We’re sorry to hear about your frustration. Our standard SUVs in Brazil are smaller than in other countries, which is why we offer MINIVAN and VAN options for greater comfort and interior space. Regarding the terminal exit, we informed you of the boarding location where you should find the vehicle. Unfortunately, name signs are not permitted inside the terminal at the ship’s exit, but we provided our counter location on platform 22 via Viator. Once again, we apologize for your experience and hope we have another chance to show that we can improve our service in the future. Thank you very much, and we are here to help. Santos, Edenilson Alves Operations Supervisor | Operations Department
Our ride from our Sao Paulo hotel to the cruise port in Santos went well under the circumstances. Although it was quite chaotic at the cruise port with so much traffic and people, our driver Florisvaldo made sure we were dropped off at the correct door. He was very patient and pleasant throughout the long wait.
Hello, thank you for your feedback. We’re glad you had a good experience, and we hope you’ll choose us again in the future. We’re always here to help, and thank you once again. Florisvaldo is a good driver and very friendly! Santos, Edenilson Alves Operations Supervisor | Operations Department
Good communication with the company. Driver was waiting for us after a delay in disembarking. Great experience.
Hello, thank you for your feedback. We’re glad you had a good experience, and we hope you’ll choose us again in the future. We’re always here to help, and thank you once again. Santos, Edenilson Alves Operations Supervisor | Operations Department
The pickup at our hotel was a few minutes early which was a pleasant surprise. The trip was in a nice car and dropped us off at our hotel
Hello, thank you for your feedback. We’re glad you had a good experience, and we hope you’ll choose us again in the future. We’re always here to help, and thank you once again. Santos, Edenilson Alves Operations Supervisor | Operations Department
Hoberto, who was our driver, was exceptional. He was on time, happy to wait, and drove us to our destination in plenty of time. He was also kind enough to refer us to a guide we were looking for in Rio, which workd out very well.
Hello, thank you for your feedback. We’re glad you had a good experience, and we hope you’ll choose us again in the future. We’re always here to help, and thank you once again. Roberto is a good driver and very friendly! Santos, Edenilson Alves Operations Supervisor | Operations Department
Very disorganised chaos at port Waiting time nearly an hour Lists were incorrect No one clearly in charge Car was not what I ordered or paid for
Hello, thank you for your feedback. I’m sorry to hear about your bad experience. It was an unusual day, as there were three large cruise ships with many passengers disembarking, and the terminal really became chaotic. We did our best to keep everything organized, but unfortunately, with such a high volume of vehicles, we had traffic problems—cars weren’t able to reach the terminal. but that doesn’t excuse it. I hope we can make up for your experience on a future trip on a quieter day to demonstrate the quality of our services. We regret what happened and thank you very much for using our services. Santos, Edenilson Alves Operations Supervisor | Operations Department
Well, the people at the air port in São Paulo did not understand English. The provider Santorini Brazil never replied to my text for verification of where they would pick me up. After locating them in Terminal 3, after texting that I was at terminal 2, they kept asking about my flight from the previous day, after 15 minutes they finally got an English interpreter. So it took about 45 minutes to finally get to my so so executive vehicle. The driver at first did not want to out our suitcases in his small vehicle with no air conditioning.
Hello, thank you for your feedback. I’m sorry to hear about your bad experience. It was an unusual day, as there were three large cruise ships with many passengers disembarking, and the terminal really became chaotic. We did our best to keep everything organized, but unfortunately, with such a high volume of vehicles, we had traffic problems—cars weren’t able to reach the terminal. but that doesn’t excuse it. I hope we can make up for your experience on a future trip on a quieter day to demonstrate the quality of our services. We regret what happened and thank you very much for using our services. Santos, Edenilson Alves Operations Supervisor | Operations Department
Driver never showed up. Nor did he communicate. I’m still waiting on a refund and company is delaying/stalling. I do not recommend using this service.
Hi Mrs. Pamela...Thank you very much for your feedback. We strive to resolve this communication issue, and all transfers were completed on the same day. However, we had three ships with a large number of people in transit, which made access to transportation difficult and caused considerable confusion and some missed connections. Your vehicle remained at your disposal throughout the entire day. We will work to improve next time to avoid any inconvenience.
The driver went to the hotel instead of the port to pick us up. Fortunately, the tour operator had a kiosk at the port but no one spoke English. But finally sorted things out and got us to our destination
Greetings, Mr. Baker! Thank you very much for your feedback. We sincerely apologize for the initial confusion during your pickup. On that day, the port operations were divided between two different terminals, each designated for specific groups of passengers - 22 (for latin ones) and 26 (for north amercan ones - with bilingual speakers). Unfortunately, this led to a misalignment in the initial meeting point. That said, we are glad that our local team was able to promptly identify the situation and ensure you were safely assisted and transported to your destination. We truly appreciate your patience and understanding, and your feedback is very important to us. We are already reinforcing our internal communication procedures to prevent situations like this in the future and to ensure an even smoother experience for our guests. We hope to have the opportunity to welcome you again and provide you with the seamless service you deserve. Warm regards, Santorini Team
Easy driver was very helpful and accommodating Love seeing my name on the sign thank you to our driver
Dear Guest, Thank you very much for choosing our services. It was a pleasure assisting you during your visit, and we are truly glad to know that you had a positive experience with us. Our team is committed to delivering smooth, reliable, and high-quality service, and your satisfaction is the best recognition of our efforts. We appreciate your trust and hope to have the opportunity to welcome you again in the future. Warm regards, Santorini Team
