Topkapi Palace Hopp over linjen med guidet tur

Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you both really enjoyed your tour with Istanbul Tourist Pass. We’re especially happy to know that our guide’s knowledge and passion for the history of the palace made your experience so enjoyable. It’s wonderful to hear that you would highly recommend the tour and rated it 10 out of 10! Thank you again for your valuable feedback and kind recommendation. We look forward to welcoming you back to Istanbul and creating another unforgettable experience. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.

Dear Guest, Thank you for sharing your feedback! We’re delighted to hear that you found the place beautiful and enjoyed your visit. We completely agree that some of Istanbul’s highlights require a bit of time, preparation, and comfortable walking, especially during the summer months. That’s why having a professional guide can make the experience even more comfortable and enjoyable, providing valuable insights while helping guests make the most of their time. At Istanbul Tourist Pass, we aim to make exploring Istanbul as convenient and memorable as possible by offering a wide range of guided tours and experiences. We hope to welcome you again soon and make your next Istanbul adventure even more enjoyable! Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.

Dear Guest, Thank you so much for sharing your feedback! We’re delighted to hear that you enjoyed your Topkapi Palace tour and had a good time with our guide. We truly appreciate your kind words and recommendation. Topkapi Palace is certainly a must-see, and we’re happy we could help make your visit more enjoyable! We hope to welcome you again on your next visit to Istanbul. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.

Dear Guest, Thank you for taking the time to share your positive experience with us. We are delighted that Istanbul Tourist Pass® met your expectations and helped you enjoy the highlights of Istanbul with ease. Your support and recommendation are greatly appreciated. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that everything was good overall. We would like to clarify that the experience you booked is a **1.5-hour Highlights Guided Tour**. As clearly stated in the tour description, after the guided portion, guests are given **free time to continue exploring the attraction independently** and use the audio guide at their own pace. The audio guide access details are provided in your **booking confirmation email**, and you can also access the audio guide and your booking details through the **Manage Booking** section in the Istanbul Tourist Pass® app. We also provide this information in the **“Know Before You Go”** section of the tour details, where guests are advised to **download the audio guide before the tour**. This is recommended because, due to the structure of the palace, there may be limited or no mobile signal in certain areas, which can affect access to online content. Therefore, after the guided Highlights Tour, guests are able to continue exploring the palace during their free time with the audio guide. If you experienced any difficulty accessing the audio guide during your visit, you could also have contacted our support team, and we would have been happy to provide the access details and assist you. We are sorry to hear that you were unable to use the audio guide as expected, but we hope this clarification helps explain the structure of the experience and the information provided to guests before the tour. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that the experience did not fully meet your expectations, although we are glad to hear that the tour started on time and that you found the English-speaking guide satisfactory. We would like to clarify the structure of the experiences offered, as the Pass provides different options depending on the type of tour selected. For the **Fast Track Entry**, the experience includes a short introduction and hosted entry to the attraction, followed by **self-exploration with the audio guide**. This option is designed for guests who prefer to explore independently at their own pace while still benefiting from the hosted entry and audio guide. If you booked the **1.5-hour Highlights Guided Tour**, this is a different experience and includes a **live guided tour with an English-speaking guide**. After the guided Highlights Tour, guests are also given free time to continue exploring the attraction independently and may continue using the audio guide if they wish. Regarding the skip-the-line benefit, waiting times naturally vary depending on the date and time of the visit. While there may have been little or no queue during your particular visit, the benefit is intended to avoid the regular ticketing process and provide hosted access, particularly during busier periods. We understand that some guests may prefer to explore independently, while others prefer a live guide. Both options are therefore available to accommodate different preferences. We appreciate your feedback and hope this clarification provides a better understanding of the experience included with your booking. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.

Dear Guest, Thank you for your valuable feedback. Providing our guests with a smooth and memorable experience while discovering the rich history and culture of Istanbul is always our priority. We are honored to have been part of your journey. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that you missed your tour. We would like to clarify that the correct meeting point is clearly provided in both the confirmation email and the reminder email sent before the tour. If there is any uncertainty regarding the meeting location, our support team is available to assist guests prior to the tour. We regret that you were unable to join the experience and hope to have the opportunity to welcome you on one of our tours in the future. Kind regards, Istanbul Tourist Pass Team

Dear Guest, It is a pleasure to know that your journey through Istanbul was comfortable and enjoyable with Istanbul Tourist Pass®. Our goal is always to provide a seamless and hassle-free way to explore the city’s top attractions, and we are very glad to hear that we achieved this during your visit. Best regards, Istanbul Tourist Pass® – The most extensive all-in-one digital city pass, offering access to 120+ attractions, guided tours, skip-the-line entries, and unforgettable experiences across Istanbul.

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that you encountered difficulties with ticket redemption and our support accessibility. Providing clear instructions and timely assistance is a priority for us, and we regret that we missed the mark during your visit. Regarding group sizes, please note that during peak seasons, popular attractions can become very crowded. However, we are constantly working with our guides to manage these groups more effectively for a better experience. We would like to investigate why you couldn't reach our support team; please contact us directly at contact@istanbultouristpass.com so we can look into your case and assist you further. Warm regards, The Istanbul Tourist Pass® Team