Stingray City Experience Plus One Snorkel Stop

**Very Disappointing Experience – Captain Marvin Stingray City Tour** Our complaint is not with the staff who conducted the tour. They were excellent, friendly, and professional. Unfortunately, our experience was negatively affected by a decision made by the company. There were at least 12 of us already on the boat, ready to begin our tour, when we were kept waiting in the heat for approximately 30 minutes for two passengers who arrived very late. Rather than starting the tour on time for the guests who had arrived as scheduled, the company chose to wait for the two late passengers so they could still participate. That 30-minute delay came directly out of our tour time. We had paid for the full experience, and it was frustrating and unfair to have our time reduced because two people arrived late. It felt as though the company prioritized accommodating two additional paying customers over the experience of the 12+ guests who were already there and ready to go. Again, this is **not a complaint about the crew**. They were wonderful and did an excellent job. Our disappointment is with the company's decision to make a boat full of paying customers sit in the heat for approximately 30 minutes and then lose that time from our tour. We expected better from Captain Marvin. There should be a better policy for handling late arrivals without penalizing the customers who arrived on time.

Fantastic experience. There are a lot of people out at the stingray city sand bar but the Captain Marvin crew kept us contained and safe and made sure all of us had a lot of time with the stingrays. The boat is lovely, Anna Maria, and very comfortable for the 35 of us onboard. It never felt crowded. I saw other smaller more crowded boats and was glad I was with Captain Marvin. We went to a nearby snorkel spot. It is a patch reef with varied fish and coral. Nothing spectacular but an easy swim and I enjoyed it. Saw a lot of different kinds of fish. I bought the pictures they took which were very good and quite reasonably priced. We came off a cruise ship and the office was very easy to find. They dropped us off right back at the pier entrance. Would definitely sail with them again.

We had so m in fun! Mitchell and Jesse were the best captain and first mate and Rodel was a great photographer. Mitchell was so funny and personal and Jesse saw us struggling to catch a stingray to hold and down to get one for us. Keep in mind that the stingrays will come especially when you feed them, so that’s when you’ll want to take pics! We do this tour every time we visit the island and would love if Mitchell and Jesse were our captains again. Thank you!

We had a great time with our son’s family, including grandkids. The crew was outstanding and the entire operation from reservations to hotel return was well organized.

Perfect experience with Captain Richard and crewmate Jayden. Both are very funny and they really know everything about the rays. This tour is definitively worth the price.

Amazing trip, just do it here instead. Less crowded boat made the tour feel way more personal. The tour guides were amazing In not particular order Marcus, Mitchel, Romel and RJ. They helped my mom who is not a strong swimmer experience this wonderful adventure. Wonderful for kids and family. Mitchell was full of jokes and Marcus was full of knowledge. Definitely down to do it again a thousand times over! Excellent

Everything was great. We had a last minute tour canceled, our taxi driver Jacob gave us this company’s number. We called at 730 and got on the 830. From shuttle pick up and drop off to the tour it was amazing. Bunson alex Mitchell and Joyce were amazing!

My clients had a wonderful time on this outing. The staff was very good with the children and we all felt very comfortable. Outstanding job!

Great time! Mitch and Maurice were wonderful guides who skillfully got us to the right spots, helped us all have a great experience with the stingrays and then took us to Coral Gardens for an amazing time of snorkeling. We really appreciated our small group experience-some other nearby boats were so packed. Highly recommend!

Crew was great and very attentive! We went out on a windy day and still had a wonderful experience. We saw tons of stingrays, fish and even a couple turtles!