Southampton Port til Heathrow og London - Shared Shuttle Transfer
Beskrivelse
Dette er en dør-til-dør fælles transfer service fra Southampton Cruise Port til Central London, der kombinerer overkommelighed med komfort. I modsætning til standard bus- eller bustjenester henter vi dig direkte fra din udpegede cruise terminal eller hotel i Southampton og afhenter dig på dit hotel eller adresse i det centrale London. Der er ingen faste stop eller offentlige terminaler til at navigere. Afhængigt af antallet af passagerer, der er booket på samme rute, kan køretøjet udelukkende bruges af din gruppe eller deles med en eller to ekstra grupper, med maksimalt 7 passagerer pr. køretøj på alle tidspunkter. På roligere dage, når ingen andre passagerer rejser på samme rute, vil din transfer fungere som en privat tjeneste uden ekstra omkostninger, og du vil blive informeret om dette på forhånd. Hvis du foretrækker at garantere eksklusiv brug af køretøjet, bedes du kontakte os.
Turmuligheder
Højdepunkter
Hvad er inkluderet
Afhentningssteder og tider
Chaufførdetaljer & kommunikation Din chaufførs navn, telefonnummer og køretøjsoplysninger vil blive sendt inden for 12 timer efter din planlagte afhentning, via e-mail, sms eller WhatsApp. Kontakt os, hvis du ikke har modtaget disse oplysninger. Vi anbefaler stærkt at give et mobilnummer tilgængeligt på WhatsApp eller iMessage, da mange af vores kunder har fundet disse kanaler som den mest pålidelige måde at holde sig opdateret. Chaufføren vil bekræfte deres nøjagtige ankomsttidspunkt og levere live opdateringer, hvis du bruger begge platforme. Sørg for, at din telefon er tændt for at muliggøre glat koordinering. Hvis du støder på nogen problemer, kan du altid nå kontoret eller chaufføren ved hjælp af de kontaktoplysninger, der er angivet. Hoteller i nærheden af Southampton Cruise Port Afhentningsstedet ved Southampton Cruise Port afhænger af den terminal, hvor dit krydstogtskib lander. Ved ankomsten vil havnepersonalet lede alle passagerer til det udpegede afhentningsområde. Din chauffør venter på dette tidspunkt og kommer direkte til dig, når du ankommer. Hvis du ikke kan finde din chauffør, bedes du forblive på mødestedet og ringe til det nummer, der er angivet. Samordning af afhentningstiden Da dette er en delt transfer, kan vi lejlighedsvis foretage små justeringer af den ophugningstid, der blev valgt, for at koordinere flere Samlinger og sikre en effektiv rute for alle passagerer. Hvis der er behov for en justering, vil du blive informeret mindst 24 timer i forvejen med den opdaterede tidsplan. Vejledning om ventetid – Southampton Cruise Port Vi forstår, at udskibningsprocedurer kan tage tid, så vores politik tillader generøs ventetid: Gratis ventetid: 20 minutter efter den planlagte afhentning tid. Forlænget ventetid: Hvis passagerer ikke kommer inden for 20 minutter, gælder forlænget ventetid derefter. Gebyrer anvendes pr 15 - minutters slot, starter fra £ 12,50. Disse gebyrer dækker parkering og chauffør tid. Betaling kan ske kontant til chaufføren eller med kort via en sikker betalingslinje. Kommunikation under forsinkelser: I tilfælde af større forsinkelser i landing eller bagageopsamling, bedes du omgående underrette din chauffør for at undgå forvirring. No-Show: Hvis passageren efter 45 minutter fra landing ikke kan kontaktes eller ikke vises på mødestedet, vil reservationen blive klassificeret som no-show og refusion vil ikke være mulig. Bagageassistance Din chauffør vil møde dig på det angivne sted, hjælpe med din bagage og ledsage dig til køretøjet. Der ydes hjælp til både ind- og udladning.
Rejsendes vurderinger
Vigtig information
- Spædbørn skal sidde på skødet af en voksen
- Servicedyr er tilladt
- Der er adgang til offentlig transport i nærheden
- Velegnet til alle fitnessniveauer
- Kontroller venligst de angivne oplysninger om din chauffør, du kan finde dem enten via e-mail, sms eller Whatsapp.
- Sørg for, at du har givet os din fulde afleverings- / afhentningsadresse, herunder postnummeret.
Anmeldelser(21)
Our pickup at the ship in Southampton went smoothly. He was on time and got us to London in plenty of time to enjoy our day. Only glitch was our hotel was on a street that couldn’t be accessed directly. He drove around for a while until he realized that. Once he did he got us as close as he could and helped carry our bags the rest of the way. We really appreciated that since my wife and are older and it would have been hard for us to carry them. He’s a good guy!
Thank you for your kind review! We're delighted to hear everything went smoothly and that your driver was able to help with your luggage when access to the hotel was restricted. We truly appreciate your feedback and hope to welcome you again in the future!
Our original driver had to be replaced last minute, but that was handled very efficiently. The new driver wasnt someone I would want to ride with again...he drove too fast in crowded areas, then he was going to make us get out and walk to find our hotel with all of our luggage because he couldnt figure out where the hotel was. I had to look it up on google maps and direct him.
I had arranged a personal car and driver to pick us (2 people) from South Hampton cruise terminal and take us directly to our hotel in London. Our driver, Natalia Cristina was great but she was also driving someone to Heathrow first, which delayed us but more than 1 hour. That was not the private ride we requested and it caused us some inconvenience for our plans of the afternoon.
Thank you for your review and for travelling with us. We are pleased to hear that Natalia provided a great service during your journey. We would like to clarify that the service you booked is our Southampton Port to Heathrow and London Shuttle Transfer, which is a shared transfer service, not a private transfer. This is clearly stated in the product description and itinerary before booking. As outlined in the service details, passengers travelling to Heathrow Airport and Central London may share the vehicle, and additional pick-ups or drop-offs can take place along the route. In your case, the Heathrow Airport drop-off was completed first. Heathrow is located directly on the route between Southampton and London and typically requires only a very small diversion. According to our records, there was no delay of over one hour caused by this stop, and the journey operated in line with the published itinerary. We understand that shared transfers may not be suitable for every traveller, particularly if a direct vehicle is preferred. For customers seeking a dedicated vehicle with no additional stops, we also offer private transfer options. Thank you again for your feedback, and we hope to have the opportunity to welcome you again in the future.
The amount of money my husband and I spent on this transfer we should not jave had to share it with other people. Because the vehicle had seats facing each other and the other passengers got all the seats facing forward, I had to sit backwards facing. This causes me to get carsick. I had to sit sideways all the way to London from Sputhampton. Plus no AC was on in the car. Driver was nice but didn't communicate with us to tell us if we were close or who would be dropped off first. That would help us to be prepared. Just so costly to have had to share the ride.
Thank you for taking the time to share your feedback. We are pleased to hear that you found the driver friendly and appreciate your comments regarding the journey experience. We would like to clarify that this service is advertised and sold as a shared shuttle transfer rather than a private transfer. The shared format allows us to offer a more affordable rate compared with a private vehicle, while still providing a door-to-door service between Southampton and London. We are sorry to hear that sitting in a rear-facing seat made you feel uncomfortable. For future journeys, passengers are always welcome to let the driver know if they require a forward-facing seat. The vehicle used for this service typically has additional forward-facing seats available, and we will always do our best to accommodate such requests whenever possible. Regarding the air conditioning, our records do not show that any concern was raised during the journey. Had we been made aware that the temperature was uncomfortable, the driver would have been happy to adjust the climate settings. We also appreciate your feedback regarding communication during the trip. Keeping passengers informed about the order of drop-offs and expected arrival times is a valuable suggestion, and we will share this feedback with our drivers to help improve the experience for future travellers. Thank you again for travelling with us and for sharing your thoughts. We are grateful for your feedback and hope to have the opportunity to welcome you again in the future.
She was early, friendly, exceptional communication throughout. Shopped off for a restroom break along the way, relieving any fear we might have had about the long trip. Amazing.
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with your driver. Providing excellent communication, a friendly service, and ensuring our passengers are comfortable throughout the journey are all very important to us. We are especially pleased that the comfort stop helped make the longer journey more enjoyable and stress-free. Thank you for choosing Trust Transfers. We truly appreciate your kind words and hope to welcome you again on a future journey.
Delightful ride from Southampton to London. On-time, clean car and great conversation made the trip enjoyable. Thank you George!
Thank you for sharing your experience with us. We are pleased to hear that your transfer from Southampton to London was comfortable and enjoyable. Providing punctual service, clean vehicles, and professional drivers is at the heart of what we do, and it is wonderful to know that George helped make your journey even more pleasant with his friendly conversation. We will be sure to pass your kind comments on to George. He will be delighted to know that his service was appreciated. Thank you for choosing Trust Transfers. We look forward to welcoming you again on a future journey.
Our Driver was waiting on us at disembarkation in Southampton. We communicated/texted and had calls regarding the time and location. Prior to meeting her and she had reached out the day before and introduced herself to us. She assisted us with our luggage and was very pleasant on the drive to London. We enjoyed Natalia.
We sincerely appreciate your kind feedback and are delighted to hear that you enjoyed your journey with Natalia. Providing a smooth and well-organised transfer experience is very important to us, so it is wonderful to know that the communication before your pickup, assistance with your luggage, and the overall journey met your expectations. Natalia will be pleased to hear your lovely comments. We are proud to have drivers who go the extra mile to ensure our guests feel comfortable and well looked after from start to finish. Thank you for choosing Trust Transfers.
Be very careful how you book. I booked a shuttle for up to 6 people They charged me about the same as a private even though there were 4 passengers. Also had to wait over 1 hour and 1/2 for them. Viator said they would only wait 20 minutes after their given pickup time. My driver waited 45 minutes.
Thank you for sharing your feedback. We are sorry to hear that the experience did not fully meet your expectations. We would like to clarify a few important details regarding this booking for future travellers. The service booked was a shared shuttle transfer, not a private transfer. In this case, there were a total of 3 passengers travelling from Southampton towards Heathrow Airport, with drop-offs at two Heathrow hotels located along the same route, so no significant detours or delays occurred during the journey itself. Your scheduled pick-up time was 09:00 AM. Our driver arrived early, around 08:00 AM, and because you were already ready, the journey began before the scheduled departure time. As this was a shared shuttle service, we also had to wait for the remaining passengers to complete cruise disembarkation and customs procedures before departure. We completely understand that waiting can be frustrating, however we could not leave confirmed passengers behind. Our responsibility is to ensure that all booked guests are safely collected and transported. We would also like to mention that our shuttle service is a door-to-door service. This means passengers are picked up directly from the cruise terminal, assisted with luggage, and dropped off directly at their final destination. There is no need to use trains, buses, stations, or additional transportation connections, which many travellers find far more convenient after a cruise. While we are sorry this experience did not fully match your expectations, we do appreciate your feedback and the opportunity to explain the situation. Many of our customers value the convenience, reliability, and professionalism of our shared shuttle services, especially during busy cruise disembarkation periods. We wish you all the best in your future travels.
George the driver was terrific. Although expensive the cost was worth it because of the exceptional service by George.
Thank you very much for your kind review. We are delighted to hear that you were happy with the service provided by George. We will be sure to pass your lovely comments on to him. Providing a professional, comfortable, and reliable experience is always our priority, and it is wonderful to know that George helped make your journey a great one. We truly appreciate your feedback and your trust in Trust Transfers. We hope to welcome you again on a future journey in London or the UK.
Catalin was on time and the trip to London was pleasant! It was easy to find him and the car was comfortable. Will use them again
Thank you for your kind review. We’re glad to hear that Catalin was on time and that you had a comfortable and pleasant journey to London. It’s great to know the meeting point was easy and everything went smoothly. We truly appreciate your trust and look forward to assisting you again on your next trip.
