Hoteller i nærheden af Puerto Princesa Underground River Day Tour

Thank you for taking the time to share your honest feedback about your Puerto Princesa Underground River tour experience. We truly appreciate you highlighting the beautiful cave experience. We sincerely apologize for the long waiting times you experienced. During peak season, especially for the Underground River which is a UNESCO World Heritage Site, guest volume significantly increases. Which unfortunately results in longer queues at the port and holding areas. Regarding the extended pick-up time, we understand how frustrating that must have felt. As this is a joiner/shared tour, pick-ups are done across multiple hotels following a set route. We are glad to hear that despite the delays, you found the 45-minute cave ride wonderful. It truly is one of Palawan’s most remarkable natural treasures. Your feedback is very important to us as it helps us improve our coordination and set clearer expectations, especially during peak travel periods. We hope to have another opportunity to serve you in the future, perhaps through a private tour option for a smoother and more flexible experience. Thank you again for your honest review.

Hello Ms Elizabeth, Thank you for taking the time to share your feedback. We truly appreciate it and are glad to know that you found the caves beautiful and were happy you were able to experience them. We sincerely apologize for the long waiting times you encountered during your tour. On the day of your trip, weather conditions were challenging, with stronger waves and winds expected from midday onwards. For everyone’s safety, all tours are strictly subject to clearance from the Coast Guard. Unfortunately, the advisory which is usually released around 5:00 AM was only given at 6:00 AM that day, as authorities needed additional time to monitor the weather conditions. We advised guests to prepare early because if the advisory had been released at the expected time, we would have proceeded to the Sabang wharf and dispatched boats as early as possible to avoid the stronger winds and waves expected from noon onwards. However, we are not allowed to start pick-ups or operations until official advisory is received. This situation was unpredictable and beyond our control, and we deeply apologize for the inconvenience and extended waiting time it caused. Your comments about tour management and waiting time, are well noted and will help us improve how we communicate and manage expectations during weather-related delays. Thank you again for your understanding and for sharing your experience. We truly value your feedback and hope for the opportunity to serve you better in the future.